Monthly Archives: August 2012

Superior Customer Service at Fields Chrysler Jeep Dodge Ram

When was the last time you actually “enjoyed” a car buying experience? The answer for me is never is the past 40 years,,,until I recently visited the Fields Chrysler Jeep Dodge Ram dealership in Sanford, Florida to purchase a car … Continue reading

Posted in customer appreciation, customer centric, customer satisfaction, Customer Service, customer service skills, customer-focused organizations, delivering excellent customer service, Service 101 | Tagged , , , | 2 Comments

Customer Service Skills for Success – Tips for Delivering Excellent Customer Service

  In one of my books, Customer Service: Skills for Success, I feature how-to strategies on topics for customer service representatives that can assist in moving from good customer service to excellent customer service delivery. By applying strategies found in the text, … Continue reading

Posted in brand loyalty, customer appreciation, Customer communication, customer loyalty, customer satisfaction, Customer Service, customer service across cultures, customer service diversity, customer service representatives, customer service skills, customer service training, delivering excellent csutomer service, global customer service, quality customer service, Service 101 | Tagged , , , , , , , , , | Comments Off on Customer Service Skills for Success – Tips for Delivering Excellent Customer Service

POSITIVE Global Customer Service Model – Serving Diverse Customers

The following acronym (POSITIVE) provides some strategies for creating or contributing to a positive global service environment and building strong relationships with your customers. It provides a model to move you from good customer service to the best customer service … Continue reading

Posted in cultural awareness, cultural diversity, customer appreciation, Customer communication, Customer Service, customer service across cultures, Customer Service Articles, customer service diversity, customer service skills, customer service training, customer service trends, demographics, global customer service, impact of diversity on customer service, Service 101, Service breakdowns, Service recovery, Uncategorized | Tagged , , , , , , , , , | Comments Off on POSITIVE Global Customer Service Model – Serving Diverse Customers

Welcome to the Robert W. Lucas Enterprises, Inc., Customer Service Blog

Please feel free to comment on entries and Like Me at www.facebook/robertwlucasenterprises. I hope you find value in my future articles, comments and observations related to customer service. Visit my other blogs on Creative Training at http://www.thecreativetrainer.com and Non-Fiction Writing … Continue reading

Posted in customer appreciation, Customer communication, Customer Service, customer service across cultures, Customer Service Articles, customer service diversity, customer service skills, customer service training, customer service trends, global customer service, Service 101, Service breakdowns, Service recovery, Technology based customer service, Uncategorized | Tagged , , , , , , , | Comments Off on Welcome to the Robert W. Lucas Enterprises, Inc., Customer Service Blog