Monthly Archives: April 2013

Creating a Service Culture

Most workers do not realize that everyone in the organization, from the CEO down, is in the service business and are responsible for helping create and maintain the service culture. This means that whether you world with external customers (people … Continue reading

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Avoiding Customer Service Breakdowns

There are a number of things that you might do as a customer service representative that can irritate customers or cause them to form a negative opinion of your or your organization. Remember that your goal should be to project … Continue reading

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Customer Service in a Diverse World

Have you ever experienced a situation in which you were in a place of business and either had a service provider make a derogatory statement to you about another customer or group of customers or overheard two employees sharing negative … Continue reading

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