Monthly Archives: September 2013

Customer Service Quote – Robert W. Lucas

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Customer Satisfaction Quotes

 Customer satisfaction is a result of addressing the needs, wants and expectations of your customers. Many customer service representatives and others in their organizations forget that service is a relationship proposition. By establishing rapport with each person with whom you … Continue reading

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How to Improve Customer Satisfaction

Customer satisfaction is different from one person to the next. Thus, the answer of “How do I improve customer satisfaction?” is a complex one to answer. At the root of the solution is the acceptance by customer service representatives and … Continue reading

Posted in cultural awareness, customer appreciation, customer centric, customer expectations, customer needs, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer service across cultures, customer service management, customer service representatives, customer service skills, customer wants, delivering excellent customer service, global customer service, internal customer service, quality customer service | Comments Off on How to Improve Customer Satisfaction

Quotes on Customer Trust – Robert W. Lucas

Posted in customer centric, Customer communication, customer relationship management, customer satisfaction, Customer Service, customer service 101, customer service quotation, customer service quote, delivering excellent customer service, quality customer service, quotations, Service 101 | Tagged , , , , , | Comments Off on Quotes on Customer Trust – Robert W. Lucas

Generating Positive Customer and Brand Loyalty

Customers are your reason for existing as an employee. They are also the key element in your organization’s success. For that reason, customer service representatives must consciously go out of your way to identify and anticipate their needs, then address … Continue reading

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Customer Service Quote – Robert W. Lucas

Posted in customer expectations, customer needs, customer retention, customer satisfaction, Customer Service, customer service 101, customer service quotation, customer service quote, customer wants, delivering excellent customer service, quality customer service, quotations, Service 101 | Tagged , , , , , , | Comments Off on Customer Service Quote – Robert W. Lucas

Body Language Impacts Customer Service

In addition to verbal and written messages, you continually provide nonverbal cues that tell a lot about your personality, attitude, and willingness and ability to assist customers. Customers receive and interpret the messages you send, just as you receive and … Continue reading

Posted in communication skills, Customer communication, customer relationship management, Customer Service, customer service 101, customer service skills, delivering excellent customer service, methods of communication, nonverbal communication, quality customer service, Service 101 | Tagged , , , , | Leave a comment

Customer Service Quotes – George S. Patton

Delivering excellent customer service requires more than just going through the mechanical process of performing the requirements of your job as a customer service representative. To truly excel as a service professional, you must be willing to build a strong … Continue reading

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Differing Time Management Perspectives in a Global Customer Service World

As a service provider, you may encounter someone whose view of time differs significantly from yours. You should learn to adapt. Many cultures view the past, present and future differently and may place more or less importance on them than … Continue reading

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Quote on Internal Customer Service – Jan Carlzon

A group of people, often overlooked by many customer service representatives and employees in organizations, are the “internal customers.” These are the peers, supervisors, and fellow employees throughout an organization. In many instances these folks are in support positions in departments that … Continue reading

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