-
Visit my home page - RobertWLucas.com
Join my LinkedIn group - Creative Trainers Network
Visit my Pinterest Boards today! -
-
-
Recent Posts
- Powerful Strategies for Building and Maintaining Strong Internal Customer Relationships
- 7 Customer Service Trends That Impact Expectations
- Ways to Achieve Customer Service Excellence – 3 Strategies for Professional Development
- Time Management in Customer Service – Tips for Service Professionals
- Customer Incentives Lead to Customer Satisfaction
Recent Comments
- admin on Effective Listening Tips for Customer Service Representatives
- admin on Superior Customer Service at Fields Chrysler Jeep Dodge Ram
- chase.beckingham on Superior Customer Service at Fields Chrysler Jeep Dodge Ram
- admin on Effective Listening Tips for Customer Service Representatives
- How to Keep Loyal Customers on Avoiding Customer Service Breakdowns
Archives
- April 2018
- November 2016
- October 2016
- September 2016
- August 2016
- July 2016
- June 2016
- May 2016
- April 2016
- March 2016
- December 2015
- March 2015
- February 2015
- November 2014
- October 2014
- September 2014
- August 2014
- July 2014
- June 2014
- May 2014
- April 2014
- March 2014
- February 2014
- January 2014
- December 2013
- November 2013
- October 2013
- September 2013
- August 2013
- July 2013
- June 2013
- May 2013
- April 2013
- January 2013
- September 2012
- August 2012
Categories
- authors
- award-winning author Robert W. Lucas
- brand loyalty
- buisiness phone greetings
- business phone etiquette
- business phone greetings
- business to business customer service
- commerce
- communication skills
- consumer behavior
- consumer behaviour
- consumer spending
- consumer spending habits
- cultural awareness
- cultural diversity
- customer appreciation
- customer centric
- Customer communication
- customer expectations
- customer loyalty
- customer needs
- customer relationship management
- customer retention
- customer satisfaction
- Customer Service
- customer service 101
- customer service across cultures
- Customer Service Articles
- customer service diversity
- customer service management
- customer service over the telephone
- customer service quoatation
- customer service quotation
- customer service quote
- customer service representatives
- customer service skills
- customer service standards
- customer service training
- customer service trends
- customer wants
- customer-focused organizations
- daily quote
- daily quotes
- delivering excellent csutomer service
- delivering excellent customer service
- demographics
- ecommerce
- employee attitude
- global customer service
- impact of diversity on customer service
- internal customer service
- listening skills
- methods of communication
- New book by Robert W. Lucas
- nonverbal communication
- Projecting a positive telephone service image
- quality customer service
- quotations
- Service 101
- Service breakdowns
- service culture
- Service recovery
- Social media in customer service
- Stress reduction
- taking a phone message
- Technology based customer service
- telephone etiquette
- Time management
- Uncategorized
- verbal communication skills
- what is service culture
- writers
- writing contests
Monthly Archives: September 2013
Customer Service Quote – Robert W. Lucas
Posted in customer relationship management, Customer Service, customer service 101, customer service across cultures, customer service quoatation, customer service quotation, customer service quote, delivering excellent customer service, global customer service, quality customer service, quotations, Service 101
Tagged customer service quotes, cuutomer service quote, daily quote, daily quotes, global competition, Robert W. Lucas
Comments Off on Customer Service Quote – Robert W. Lucas
How to Improve Customer Satisfaction
Customer satisfaction is different from one person to the next. Thus, the answer of “How do I improve customer satisfaction?” is a complex one to answer. At the root of the solution is the acceptance by customer service representatives and … Continue reading
Posted in cultural awareness, customer appreciation, customer centric, customer expectations, customer needs, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer service across cultures, customer service management, customer service representatives, customer service skills, customer wants, delivering excellent customer service, global customer service, internal customer service, quality customer service
Comments Off on How to Improve Customer Satisfaction
Quotes on Customer Trust – Robert W. Lucas
Posted in customer centric, Customer communication, customer relationship management, customer satisfaction, Customer Service, customer service 101, customer service quotation, customer service quote, delivering excellent customer service, quality customer service, quotations, Service 101
Tagged customer service quote, customer service quotes, daily quote, daily quotes, quotes on trust, Robert W. Lucas
Comments Off on Quotes on Customer Trust – Robert W. Lucas
Generating Positive Customer and Brand Loyalty
Customers are your reason for existing as an employee. They are also the key element in your organization’s success. For that reason, customer service representatives must consciously go out of your way to identify and anticipate their needs, then address … Continue reading
Posted in brand loyalty, customer appreciation, Customer communication, customer expectations, customer loyalty, customer needs, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer service representatives, delivering excellent csutomer service, quality customer service, Service 101
Tagged brand loyalty, customer loyalty, customer relationships, customer retention
Comments Off on Generating Positive Customer and Brand Loyalty
Customer Service Quote – Robert W. Lucas
Posted in customer expectations, customer needs, customer retention, customer satisfaction, Customer Service, customer service 101, customer service quotation, customer service quote, customer wants, delivering excellent customer service, quality customer service, quotations, Service 101
Tagged customer expectations, customer needs, customer satisfaction, customer service quotes, daily quote, daily quotes, Robert W. Lucas
Comments Off on Customer Service Quote – Robert W. Lucas
Body Language Impacts Customer Service
In addition to verbal and written messages, you continually provide nonverbal cues that tell a lot about your personality, attitude, and willingness and ability to assist customers. Customers receive and interpret the messages you send, just as you receive and … Continue reading
Posted in communication skills, Customer communication, customer relationship management, Customer Service, customer service 101, customer service skills, delivering excellent customer service, methods of communication, nonverbal communication, quality customer service, Service 101
Tagged body language, communicating nonverbally with customers, communicating with customers, customer communication, nonverbal communication
Leave a comment
Customer Service Quotes – George S. Patton
Delivering excellent customer service requires more than just going through the mechanical process of performing the requirements of your job as a customer service representative. To truly excel as a service professional, you must be willing to build a strong … Continue reading
Posted in communication skills, Customer communication, customer expectations, customer needs, customer relationship management, customer satisfaction, Customer Service, customer service 101, customer service quotation, customer service quote, customer service representatives, customer service skills, delivering excellent customer service, quality customer service, quotations, Service 101
Tagged customer service, customer service quotation, customer service quote, customer service quotes, customer service tip, daily quote, daily quotes, quote of the day
Comments Off on Customer Service Quotes – George S. Patton
Differing Time Management Perspectives in a Global Customer Service World
As a service provider, you may encounter someone whose view of time differs significantly from yours. You should learn to adapt. Many cultures view the past, present and future differently and may place more or less importance on them than … Continue reading
Posted in consumer behaviour, cultural diversity, customer relationship management, Customer Service, customer service across cultures, customer service diversity, global customer service, impact of diversity on customer service
Tagged cultural awareness, cultural differences, cultural diversity, customer service across cultures, customer service excellence, customer-provider relationship, delivering service in a global busness environment, diversity in the workplace, global customer service, time management in customer service
Comments Off on Differing Time Management Perspectives in a Global Customer Service World
Quote on Internal Customer Service – Jan Carlzon
A group of people, often overlooked by many customer service representatives and employees in organizations, are the “internal customers.” These are the peers, supervisors, and fellow employees throughout an organization. In many instances these folks are in support positions in departments that … Continue reading
Posted in customer relationship management, customer satisfaction, Customer Service, customer service 101, customer service skills, delivering excellent csutomer service, delivering excellent customer service, internal customer service, quality customer service, quotations, Service 101, what is service culture
Tagged daily quote, daily quotes, internal customer service, internal customers, quality customer service, quotes on internal customers, serving internal customers
Comments Off on Quote on Internal Customer Service – Jan Carlzon