Monthly Archives: October 2013

Customer Service Excellence Quote – Macy’s Department Store Motto

Customer service excellence should be a primary goal for any organization. Attainment of this crucial element by any organization is key to success Without it, and satisfied customers who keep coming back and sharing their positive experiences with others, there is … Continue reading

Posted in brand loyalty, customer centric, customer loyalty, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer service standards, delivering excellent customer service, quality customer service, Service 101 | Tagged , , , , , | Comments Off on Customer Service Excellence Quote – Macy’s Department Store Motto

CorvisaCloud Survey Finds That Most Customers Dread Having to Contact Customer Service

How bad is customer service these days? According to a study by CorvisaCloud, 15% of customers dread waiting on hold to talk to a customer service agent more than sitting in a dentist chair. As this study indicates, there is limited satisfaction … Continue reading

Posted in customer appreciation, customer centric, Customer communication, customer expectations, customer loyalty, customer needs, customer retention, customer satisfaction, Customer Service, customer service 101, customer service over the telephone, customer service representatives, customer service skills, customer wants, delivering excellent customer service, quality customer service, Service 101, Service breakdowns | Tagged , , , | Comments Off on CorvisaCloud Survey Finds That Most Customers Dread Having to Contact Customer Service

Strengthening Communication with Customers – Tip#4: Be Personable

Customers who feel that they have an active role in and control of a service-provider interaction often feel more important and valued. Improved interpersonal communication can lead to higher levels of customer satisfaction and retention and reduced stress for you … Continue reading

Posted in communication skills, Customer communication, customer needs, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer service skills, customer wants, methods of communication, nonverbal communication, quality customer service, verbal communication skills | Tagged , , , , | Comments Off on Strengthening Communication with Customers – Tip#4: Be Personable

Strengthening Communication with Customers – Tip#3: Demonstrate Openness

Customers who feel that they have an active role in and control of a service-provider interaction often feel more important and valued. Improved interpersonal communication can lead to higher levels of customer satisfaction and retention and reduced stress for you … Continue reading

Posted in communication skills, Customer communication, customer needs, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer service skills, customer wants, methods of communication, nonverbal communication, quality customer service, Service 101 | Tagged , , , | Comments Off on Strengthening Communication with Customers – Tip#3: Demonstrate Openness

Strengthening Communication with Customers – Tip#2: Be Consistent

Customers who feel that they have an active role in and control of a service-provider interaction often feel more important and valued. Improved interpersonal communication can lead to higher levels of customer satisfaction and retention and reduced stress for you … Continue reading

Posted in communication skills, Customer communication, customer needs, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer service skills, customer wants, methods of communication, nonverbal communication, quality customer service, verbal communication skills | Tagged , , , , | Comments Off on Strengthening Communication with Customers – Tip#2: Be Consistent

Strengthening Communication with Customers – Tip#1: Gather Information

Customers who feel that they have an active role in and control of a service-provider interaction often feel more important and valued. Improved interpersonal communication can lead to higher levels of customer satisfaction and retention and reduced stress for you … Continue reading

Posted in communication skills, Customer communication, customer needs, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer service skills, customer wants, methods of communication, nonverbal communication, quality customer service, verbal communication skills | Tagged , , , , | Comments Off on Strengthening Communication with Customers – Tip#1: Gather Information

Communicating Positively with Your Customers

Communicating positively with your customers is crucial for you and your organization. You should think out everything from your greeting to your closing statements before you come into contact with a customer. Know what you want and need to say, … Continue reading

Posted in communication skills, Customer communication, Customer Service, customer service 101, delivering excellent customer service, quality customer service, Service 101, verbal communication skills | Tagged , , , | Comments Off on Communicating Positively with Your Customers

The Importance of Customer Service Representatives in Organizational Success

The business of customer service is all about people. Whether you are the CEO discussing strategic relationships with potential business partners, a salesperson sharing product or service information with a potential customer, a call center representative gathering information from a … Continue reading

Posted in brand loyalty, communication skills, customer centric, Customer communication, customer loyalty, customer relationship management, customer satisfaction, Customer Service, customer service 101, customer service representatives, customer service skills, delivering excellent customer service, quality customer service, Uncategorized, verbal communication skills | Tagged , , , , , , | Comments Off on The Importance of Customer Service Representatives in Organizational Success

Positive Customer Service Experience at the Casselberry, Florida T-Mobile

When I ask learners or audience members in my training or presentation groups to relate a story of a recent customer service experience they had, I typically hear of a negative encounter that they remember. Unfortunately, that is the norm that many people who … Continue reading

Posted in brand loyalty, communication skills, customer appreciation, customer centric, Customer communication, customer expectations, customer loyalty, customer needs, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer service representatives, customer service skills, customer wants, delivering excellent customer service, nonverbal communication, quality customer service | Tagged , , , , | Comments Off on Positive Customer Service Experience at the Casselberry, Florida T-Mobile

Customer Service Communication Quote – Henry Ford

Posted in communication skills, customer centric, Customer communication, customer needs, customer satisfaction, Customer Service, customer service 101, customer service quotation, customer service quote, delivering excellent customer service, quality customer service, quotations, Service 101 | Tagged , , , | Comments Off on Customer Service Communication Quote – Henry Ford