Monthly Archives: December 2013

Customer Service Tip for Adult Educators

The face of higher education is continuing to evolve. Ethnicity, the numbers of attendees in terms of age and sex, expectations, the manner in which information is delivered and virtually every aspect of the way you do business and education … Continue reading

Posted in customer appreciation, customer centric, Customer communication, customer expectations, customer loyalty, customer needs, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer service across cultures, customer service skills, customer service trends, customer wants, customer-focused organizations, delivering excellent customer service, quality customer service | Tagged , , | Comments Off on Customer Service Tip for Adult Educators

Quote on Delivering the Best Customer Service Possible – Jeff Bezos

Customers are a funny lot… they pay you money that they worked hard for and in exchange only expect to receive what they need, want, expect and are promised by you and your organization.  They truly do not expect that, … Continue reading

Posted in brand loyalty, communication skills, customer appreciation, customer centric, Customer communication, customer expectations, customer loyalty, customer needs, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer service quotation, customer service quote, customer service skills, customer wants, customer-focused organizations, delivering excellent customer service, quality customer service, quotations, Service 101 | Tagged , , | Comments Off on Quote on Delivering the Best Customer Service Possible – Jeff Bezos

Sale on Kindle Version of Make Money Writing Books by Robert W. Lucas

From December 28th, 2013 until January 5th, 2014 you can get a discounted electronic copy of Make Money Writing Books: Proven Profit Making Strategies for Authors by Robert W. Lucas at Amazon.com. The key to successfully making money as an author and/or self … Continue reading

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Tips for Customer Service Representatives – Nonverbal Communication with Customers

When interacting with customers, it is crucial to remember that many studies have found that nonverbal messages often overshadow verbal ones.  This is why customer service representatives should continually remind themselves to guard the unspoken messages they send to customers … Continue reading

Posted in buisiness phone greetings, Customer communication, customer expectations, customer loyalty, customer needs, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer service representatives, customer service skills, delivering excellent customer service, quality customer service, Service 101 | Tagged , , | Comments Off on Tips for Customer Service Representatives – Nonverbal Communication with Customers

Customer Satisfaction Quote – Alice MacDougall

Customer needs, wants and expectations drive their behavior. The challenge for customer service representatives and other employees in any organization is to properly identify what it takes to promote customer and brand loyalty. The easiest way to accomplish this is … Continue reading

Posted in brand loyalty, customer appreciation, customer loyalty, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer service quotation, customer service quote, customer service representatives, customer service training, customer wants, customer-focused organizations, quality customer service, quotations, Service 101 | Tagged , , | Comments Off on Customer Satisfaction Quote – Alice MacDougall

Target Unauthorized Access to Credit Card Data Will Impact Customer Trust

While no one died (as when someone tampered with Tylenol tablets  in the 80s) and the environment was not destroyed (as with the Exxon Valez in the 80s or BP oil spill in 2010), millions of loyal customers and potential Target … Continue reading

Posted in brand loyalty, Customer communication, customer expectations, customer loyalty, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer service representatives, quality customer service, Service breakdowns, Service recovery | Tagged , , | Comments Off on Target Unauthorized Access to Credit Card Data Will Impact Customer Trust

Customer Satisfaction Quote – Donald Porter

Loyal customers are the most valuable asset an organization that an organization can have. By identifying and meeting their needs, wants and expectations, customer service representatives and other employees can help ensure that they not only demonstrate customer and brand … Continue reading

Posted in brand loyalty, customer appreciation, customer centric, customer expectations, customer loyalty, customer needs, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer service quotation, customer service quote, customer wants, delivering excellent customer service, quality customer service, quotations, Service 101, Service breakdowns, Service recovery | Tagged , , | Comments Off on Customer Satisfaction Quote – Donald Porter

Improving Your Listening Ability Can Aid Customer Service

Effective listening skills are crucial in building and maintaining relationships with other people, especially in a customer service environment. Unfortunately, it is a skill that many people do not learn or practice well. To improve your ability to effectively and … Continue reading

Posted in communication skills, Customer communication, customer relationship management, customer satisfaction, Customer Service, customer service over the telephone, customer service skills, delivering excellent customer service, methods of communication, Projecting a positive telephone service image, quality customer service, Service 101, taking a phone message, telephone etiquette | Tagged , , | Comments Off on Improving Your Listening Ability Can Aid Customer Service

Customer Service Quote – Kate Zabriskie

All customer service representatives and others in their organization  play an integral part in ensuring that they deliver the best possible customer service. Each person is responsible for having current product and service knowledge and skills in order to answer … Continue reading

Posted in customer loyalty, customer retention, customer satisfaction, Customer Service, customer service 101, customer service quote, customer service representatives, delivering excellent customer service, quality customer service, quotations, Service 101, Service breakdowns | Tagged , , | Comments Off on Customer Service Quote – Kate Zabriskie

Three Ways to Enhance Customer Service in Any Organization

Finding ways to build a strong customer-centric organization and help build customer and brand loyalty seems to take a lot of time in organizations today. Here are three ways that customer service representatives and others in the organization can help … Continue reading

Posted in brand loyalty, customer appreciation, customer centric, customer expectations, customer loyalty, customer needs, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer service representatives, customer service skills, customer wants, customer-focused organizations, delivering excellent customer service, quality customer service, Service 101 | Comments Off on Three Ways to Enhance Customer Service in Any Organization