Monthly Archives: January 2014

Evaluating Your Nonverbal Communication When Dealing With Customers

To get a better idea of how you present yourself to customers nonverbally, ask a co-worker to use the following guidelines and evaluate your nonverbal communication during a service transaction with a customer. Once it is over, spend some time … Continue reading

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Inspirational Customer Service Quote – Kevin Stirtz

Customer service success is determined by how well customer service representatives and other organizational employees prepare before their customers arrive. If they follow industry standards in the way they greet, listen and provide service to the people they encounter, they … Continue reading

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Motivational Customer Service Quote – Roger Stauback

Customer service jobs can be stressful. Sometimes having to satisfy the needs, wants and expectations of dozens of diverse customers in a day can start to wear on even seasoned customer service representatives and other organizational employees. The key to … Continue reading

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The Impact of Customer Expectations on Customer Service

Customers come to you and your organization expecting that certain things will occur in regard to the products and services they desire. If you and other customer service representatives or employees fail to deliver them, your customers can easily desert to … Continue reading

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Customer Service Quote – Michael LeBoeuf

Organizations and customer service representatives that go out of their way to identify customer needs, wants and expectations, have a better chance of increasing brand and customer loyalty than competitors who do not. By working hard to create a customer-centric organization, … Continue reading

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2014 FAPA President’s Book Awards Announced

If you are a published or aspiring author you may want to check out the following opportunity: Florida Authors and Publishers Association (FAPA) is pleased to announce the guidelines for the 2014 FAPA President’s Book Awards, which recognizes book publishing excellence and creativity … Continue reading

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Customer Service Quote – Maya Angelou

One of the most important means for customer service representatives to create a customer-centric environment is to think of ways to build a sound relationship with everyone with whom they come into contact. By going out of your way to identify … Continue reading

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Customer Service Quote – Lewis Carol

Customer service representatives and others who interact with internal and external customers have an opportunity to be successful in satisfying customers if they adopt a customer-centric attitude. By being concerned for customer needs , wants and expectations and treating people as … Continue reading

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Happy Waitress Even Happier After Receiving Astounding Tip

Many servers in the restaurant and hospitality industries and well, as customer service professionals in general, are underpaid and often overworked. This is unfortunate because, like many customer service representatives who work for minimum wage or less, they often do not make … Continue reading

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Internet Customer Service Quote – Doug Warner

The customer service profession continues to evolve as new technology is developed and improved on a regular basis. With each new generation of computers, tablets, smartphones and other devices designed to connect people, the opportunities for business applications continues to … Continue reading

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