Monthly Archives: June 2014

Encouraging Customer Loyalty Can Result in Increased Customer Retention

Posted on June 21, 2014 by admin

If you are a customer service representative, one of your key roles is to help create a customer-centric environment designed to identify and meet customer expectations. To accomplish this, you must ensure that you continue to enhance your knowledge of the organization’s products and services. You must also … Continue reading →

Posted in customer centric, customer expectations, customer loyalty, customer needs, customer relationship management, customer retention, Customer Service, customer service quotation, customer service quote, customer service representatives, customer service skills, customer wants, daily quote, daily quotes, delivering excellent customer service, quotations | Tagged , , , | Comments Off on Encouraging Customer Loyalty Can Result in Increased Customer Retention

Taking A Customer for Granted Can Lead To Customer Service Breakdowns

Posted on June 17, 2014 by admin

Taking a customer for granted is something that a customer service representative should never do. That is because customers are your reason for existing as an employee. They are also the key element in your organization’s success. For that reason, … Continue reading →

Posted in consumer behavior, customer appreciation, customer expectations, customer loyalty, customer needs, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service representatives, customer service skills, customer wants, delivering excellent customer service | Tagged , , | Comments Off on Taking A Customer for Granted Can Lead To Customer Service Breakdowns

What Is Organizational Service Culture?

Posted on June 14, 2014 by admin

Promoting a positive service culture is one way to help ensure organizational success.  Without the mechanisms and atmosphere to support frontline service, the other components of the business environment cannot succeed. Put simply, organizational culture is what the customer experiences. … Continue reading →

Posted in customer retention, Customer Service, customer service skills, delivering excellent customer service, service culture, what is service culture | Tagged , , | Comments Off on What Is Organizational Service Culture?

Dealing With Stress as a Customer Service Representative

Posted on June 6, 2014 by admin

Numerous workplace studies have categorized the job of customer service representatives as one of the top ten most stressful today. The potential result of such poor positioning is that bad health problems may materialize since the effects of stress include damage to the … Continue reading →

Posted in customer service representatives, delivering excellent customer service, Stress reduction | Tagged , , , | Comments Off on Dealing With Stress as a Customer Service Representative

Build Customer Relations – PLAN for Positive Customer Interactions

Posted on June 1, 2014 by admin

Customer service representatives are on the front line when it comes to making a positive first impression on potential and current customer. What you do (of do not do), say, and how you act with customers can either help build … Continue reading →

Posted in communication skills, customer centric, Customer communication, customer expectations, customer loyalty, customer relationship management, customer satisfaction, Customer Service, customer service over the telephone, customer service representatives, customer service skills, delivering excellent customer service | Tagged , , | Leave a comment