Monthly Archives: July 2014

Three Negative Nonverbal Messages To Avoid When Serving Customers

Some customer service representatives develop unproductive nonverbal behaviors without even realizing it. These may be nervous habits or mannerisms carried to excess (scratching, pulling an ear, or playing with hair). In a customer service environment, you should try to minimize … Continue reading

Posted in communication skills, customer centric, Customer communication, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer service skills, customer-focused organizations, delivering excellent customer service, nonverbal communication | Tagged , , | Comments Off on Three Negative Nonverbal Messages To Avoid When Serving Customers

Two Strategies for Reducing Stress in a Customer Service Environment

In a struggling economy, customer service managers around the world realize the value of providing service on demand and maintaining customer-centric environments. With the competition for customers, many organizations are making ongoing advances in system efficiency to address customer needs. … Continue reading

Posted in customer centric, customer expectations, customer needs, Customer Service, customer service representatives, customer service skills, customer wants, delivering excellent customer service, Stress reduction | Tagged , , | Comments Off on Two Strategies for Reducing Stress in a Customer Service Environment