Monthly Archives: November 2014

Providing Effective Customer Service in a Diverse World

Providing effective customer service in a diverse world is something that virtually anyone in an organization must master in today’s business world. As the world grows smaller economically and otherwise (e.g. world trade, international travel, outsourcing and offshoring of jobs, worldwide … Continue reading

Posted in cultural awareness, cultural diversity, customer satisfaction, Customer Service, customer service across cultures, customer service diversity, customer service skills, impact of diversity on customer service | Tagged , , , | Comments Off on Providing Effective Customer Service in a Diverse World