Monthly Archives: April 2016

Time Management Skills in A Diverse Customer Service World

Reliable time management skills in a diverse customer service world are crucial in order to take advantage of opportunities to effectively interact with customers from various cultures. For years, anthropologists and others have studied the use of time in various … Continue reading

Posted in cultural awareness, cultural diversity, customer expectations, customer satisfaction, customer service across cultures, customer service diversity | Tagged , | Comments Off on Time Management Skills in A Diverse Customer Service World

Making Customer Service a Strategic Organizational Initiative

In case you have not been paying attention in recent years, many time-honored national and international organizations have disappeared or are struggling to remain competitive. In most instances, this can be attributed to the fact that managers and executives have … Continue reading

Posted in customer needs, customer satisfaction, Customer Service, customer service trends, demographics | Tagged , , | Comments Off on Making Customer Service a Strategic Organizational Initiative

Four Customer Service Skills That Can Help Enhance Customer Satisfaction

Effective customer service skills that can help enhance customer satisfaction are important for every employee in an organization. However, they are crucial for front-line customer service representatives who are the first contact point for customers. Today’s customer contacts come from many sources: … Continue reading

Posted in communication skills, customer loyalty, customer satisfaction, customer service representatives, customer service skills, customer service training, listening skills, nonverbal communication, verbal communication skills | Tagged , , | Comments Off on Four Customer Service Skills That Can Help Enhance Customer Satisfaction