Monthly Archives: May 2016

Three Proven Strategies that Build Customer Loyalty

Most organizations struggle to find ways in which they can build customer loyalty and reduce customer churn. Many of these companies spend large amounts of money and time creating costly reward programs, sending out expensive marketing materials, and investing in … Continue reading

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Ways to Avoid Assumptions When Communicating Across Cultures

During interpersonal communication, assumptions can sometimes result because of culturally specific understandings. Preconceived ideas can often cause relationship breakdowns and misunderstandings when dealing with a customer who speaks a different language. Even so, there are ways to avoid assumptions when communicating across cultures with … Continue reading

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The Secret to Gaining Customer Loyalty

Gaining customer loyalty and getting repeat business are crucial for organizational success in today’s global business world. Too many managers and small business owners do not recognize that customer loyalty is not just about competitive pricing and product line offerings. … Continue reading

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Handling Angry Customers

There seem to be a number of issues that are driving the anger that many customers display when dealing with customer service representatives these days. Contributing factors might include the economy, displeasure with government, unemployment, perceived poor service in general … Continue reading

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Serving Customers from Different Cultures

Customer service representatives in the United States (U.S.) are often not prepared for the challenges of serving customers from different cultures. This is especially true related to understanding other cultural values and effectively communicating. This is often because many people have never … Continue reading

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