Monthly Archives: June 2016

Building Customer Satisfaction

There are many elements in a service environment that contribute to a customer-centric atmosphere. One of the key components for building customer satisfaction is sound interpersonal communication. Effective verbal, nonverbal and written communication with customers are simple and inexpensive ways to ultimately gain customer loyalty. Simply put, you … Continue reading

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2016 Global State of Customer Service Report Overview

Microsoft has conducted a customer service survey across the US, Brazil, Germany, the UK and Japan. In all they polled 5,000 consumers about customer service preferences and expectations. On Tuesday June 14th, 2016 at 2:00 pm Eastern Daylight Time, Microsoft’s … Continue reading

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