Search Results for: communicating across cultures

Avoid Assumptions When Communicating Across Cultures

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Avoid Assumptions When Communicating Across Cultures During interpersonal communication, assumptions can sometimes result because of culturally specific understandings. Preconceived ideas can often cause relationship breakdowns and misunderstandings when dealing with a customer who speaks a different language. Even so, there are ways to avoid assumptions when communicating across cultures with someone who speaks a different native language than … Read more

Quote On Communicating Through Body Language – Harvey Wolter

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Quote On Communicating Through Body Language – Harvey Wolter Learning to read body language (nonverbal communication) is a crucial customer service skill since the majority of the sender’s meaning in a conversation comes from the non-verbal cues that they send along with their verbal communication. Famous Harvey Wolter Quotes “You can tell a lot by … Read more

Serving Customers from Different Cultures

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Serving Customers from Different Cultures Customer service representatives in the United States (U.S.) are often not prepared for the challenges of serving customers from different cultures. This is especially true related to understanding other cultural values and effectively communicating. This is often because many people have never traveled outside the borders of the Continental U.S., nor have … Read more

Communicating Effectively with Customers Who Have Disabilities

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Communicating Effectively with Customers Who Have Disabilities When the 1990 Americans with Disabilities Act was passed in the United States, the number of people with disabilities was estimated to be over 43 million. Since then the number of aging societal members has swelled that number to more than 56 million people – over 19% of … Read more

Communicating Positively with Your Customers

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Communicating Positively with Your Customers Communicating positively with your customers is crucial for you and your organization. You should think out everything from your greeting to your closing statements before you come into contact with a customer. Know what you want and need to say, avoid unnecessary details or discussion, and be prepared to answer … Read more

Non-verbal Communication Quote – Robert W. Lucas

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Non-verbal Communication Quote – Robert W. Lucas Customer service representatives are often the first people with whom a current or potential customer comes into contact when reaching out to an organization. Their role is to quickly and professionally use their customer service skills to assist in resolving issues or concerns or providing products and services … Read more

Non-Verbal Communication Tips

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Nonverbal Communication Tips – The Importance of Gestures in Customer Communication Never underestimate the power of nonverbal communication when interacting with your customers or others. The issue is so important that entire books have been written on the topic. This article provides some nonverbal communication tips related to gesturing that you may want to consider … Read more

4 Customer Service Skills That Can Help Enhance Customer Satisfaction

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4 Customer Service Skills That Can Help Enhance Customer Satisfaction Effective customer service skills that can help enhance customer satisfaction are important for every employee in an organization. However, they are crucial for front-line customer service representatives who are the first contact point for customers. Today’s customer contacts come from many sources: Face-to-face. Over the telephone. Via … Read more

Effective Listening and Interpersonal Communication Skills for Customer Service Representatives

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Effective Listening and Interpersonal Communication Skills for Customer Service Representatives Effective listening and interpersonal communication skills for customer service representatives are crucial in ensuring that customers are satisfied and less likely to desert an organization. Many customer service representatives assume that they know how to effectively listen to their customers. After all, don’t they do … Read more

Customer Service Representatives Have to Power to Help or Hurt Their Organization

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Customer Service Representatives Have to Power to Help or Hurt Their Organization You may have heard that one person can make a difference in the world. Well, one customer service representative can make a difference in the level of success that is achieved by an organization. Think about the fact that if you are in … Read more

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