Customer Service Excellence Quote – Tony Alessandra

Customer Service Excellence Quote – Tony Alessandra “Good customer service is hard to find today.” How many times have you heard that statement? As a service provider (and we all are in any organization of more than one person since we all have internal customers), your goal should be to prepare to deliver excellent customer service … Read more Customer Service Excellence Quote – Tony Alessandra

Ways to Achieve Customer Service Excellence

Ways to Achieve Customer Service Excellence – 3 Strategies for Professional Development There are many ways to achieve customer service excellence. Professional customer service representatives who truly want to excel at their jobs find ways to acquire the knowledge and skills necessary to succeed. In many organizations, professional development training and information are provided. These … Read more Ways to Achieve Customer Service Excellence

Customer Service Excellence Quote – Sam Walton

Customer Service Excellence Quote – Sam Walton Quality customer service, customer service excellence, stellar customer service, excellent customer service, or whatever you call it in your organization, can lead to enhanced customer satisfaction levels. It can also help increase brand and customer loyalty and revenue as customers react to and tell others about their positive service … Read more Customer Service Excellence Quote – Sam Walton

Customer Service Excellence Quote – Macy’s Department Store Motto

Customer Service Excellence Quote – Macy’s Department Store Motto Customer service excellence should be a primary goal for any organization. Attainment of this crucial element by any organization is key to success Without it, and satisfied customers who keep coming back and sharing their positive experiences with others, there is no reason to exist. By going … Read more Customer Service Excellence Quote – Macy’s Department Store Motto

Customer Service Skill – Listening to the Customer

Customer Service Skill – Listening to the Customer Successful listening is essential for any customer service representative to achieve customer service excellence. Like any other customer service skill, active listening is a learned behavior that some people perform better than others. To provide the best customer service possible you must master this skill, especially as part of telephone … Read more Customer Service Skill – Listening to the Customer

What Is Organizational Service Culture?

What Is Organizational Service Culture? Promoting a positive service culture is one way to help ensure organizational success.  Without the mechanisms and atmosphere to support frontline service, the other components of the business environment cannot succeed. Put simply, organizational culture is what the customer experiences. A positive organizational service culture is made up of a … Read more What Is Organizational Service Culture?

Inspirational Customer Service Quote – Peter Drucker

Inspirational Customer Service Quote – Peter Drucker Quality in a service or product is not what you put into it. It is what the client or customer gets out of it. Peter Drucker Here are a few more amazing quotes by Peter Drucker… “Do not believe that it is very much of an advance to … Read more Inspirational Customer Service Quote – Peter Drucker

Differing Time Management Perspectives in a Global Customer Service World

Differing Time Management Perspectives in a Global Customer Service World As a service provider, you may encounter someone whose view of time differs significantly from yours. You should learn to adapt. Many cultures view the past, present and future differently and may place more or less importance on them than others outside their culture do. … Read more Differing Time Management Perspectives in a Global Customer Service World

Happy Waitress Even Happier After Receiving Astounding Tip

Happy Waitress Even Happier After Receiving Astounding Tip Many servers in the restaurant and hospitality industries and well, as customer service professionals in general, are underpaid and often overworked. This is unfortunate because, like many customer service representatives who work for minimum wage or less, they often do not make enough to pay for basic essentials. It … Read more Happy Waitress Even Happier After Receiving Astounding Tip

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