Search Results for: customer service training

Customer Service Training Activity – Subconscious Gender Stereotypes

Since ongoing gender communication and interactions between employees and customers is a daily event in most workplaces; organizations must help employees at all levels identify and correct negative stereotypes that might exist between male and female employees. The following activity is a simple … Continue reading

Posted in communication skills, cultural awareness, cultural diversity, Customer communication, Customer Service, customer service across cultures, customer service diversity, customer service skills, customer service training, delivering excellent customer service | Tagged , , | Comments Off on Customer Service Training Activity – Subconscious Gender Stereotypes

Customer Service Training Should Address Nonverbal Communication

Good verbal and nonverbal communication skills are crucial for any customer service representative who wants to deliver the best customer service possible. This is why any customer service training should address  nonverbal communication. The art of sending and receiving messages through words … Continue reading

Posted in cultural awareness, Customer communication, Customer Service, customer service skills, nonverbal communication | Tagged , , , | Comments Off on Customer Service Training Should Address Nonverbal Communication

Employee Training and Quality Customer Service Go Hand-In-Hand

Training is a vehicle for preparing employees to better serve their customers and is an essential component of any organizational culture that supports customer service. That is why the importance of effective training for customer service representatives cannot be overstated. … Continue reading

Posted in Customer Service, customer service 101, customer service representatives, customer service skills, customer service training, delivering excellent customer service, quality customer service, service culture | Comments Off on Employee Training and Quality Customer Service Go Hand-In-Hand

7 Customer Service Trends That Impact Expectations

Due to the rapidly changing world in which we live, customer expectations continue to shift dramatically in the 21st century. In many instances, trends in customer service expectations are being driven by the pervasiveness of technology, especially social media.  The following … Continue reading

Posted in customer expectations, customer service trends | Tagged , , | Leave a comment

Ways to Achieve Customer Service Excellence – 3 Strategies for Professional Development

There are many ways to achieve customer service excellence. Professional customer service representatives who truly want to excel at their jobs find ways to acquire the knowledge and skills necessary to succeed. In many organizations professional development training and information … Continue reading

Posted in Customer Service, delivering excellent customer service | Tagged , , | Leave a comment

Building Customer Relationships Leads to Customer Satisfaction

When was the last time that you had a positive, memorable customer service experience at a bank, store, laundry or other organization? In an age when technology-based service dominates many aspects of business, many organizations have lost the ability to make … Continue reading

Posted in customer relationship management, customer satisfaction, Customer Service | Tagged , , | Leave a comment

4 Proven Ways to Improve Customer Service Skills

Are you consistently looking for ways to improve customer service skills? If so, that is a smart and professional strategy in today’s globally competitive marketplace. Not matter what type of business or organization you belong to, developing and honing your customer … Continue reading

Posted in Customer communication, Customer Service, customer service skills, delivering excellent customer service | Tagged , , | Leave a comment

Customer Service Skills That Lead to Customer Satisfaction

As a customer service professional, what can you do to enhance customer satisfaction and build a lasting relationship with your customers? If you answered “improve your customer service skills and knowledge,” you are correct. Unfortunately, many managers and their organizations … Continue reading

Posted in customer satisfaction, customer service diversity, customer service skills | Tagged , , | Leave a comment

Active Listening – Your Key to Customer Service Success

Customer service success should be a primary goal for everyone in an organization. Since there is no organization without satisfied customers, making sure that they are understood and served effectively should be a strategic initiative. That means taking service down to a … Continue reading

Posted in customer service representatives, customer service skills, listening skills | Tagged , , | Leave a comment

Key Elements of a Positive Customer Service Culture

Managers often talk about the importance of establishing a customer service culture. Unfortunately, employees often do not know what that means because they do not receive training to help them understand their role in the process. This article outlines four key elements of a … Continue reading

Posted in Customer Service, customer service skills | Tagged , , | Leave a comment