Search Results for: time management

Time Management in Customer Service – Tips for Service Professionals

In today’s harried world, effective time management in customer service is a crucial. When was the last time that you actually felt that you had time to do everything that your boss or customers expect from you? There is an ever-growing list of … Continue reading

Posted in Customer Service, Time management | Tagged , , | Leave a comment

Time Management Skills in A Diverse Customer Service World

Reliable time management skills in a diverse customer service world are crucial in order to take advantage of opportunities to effectively interact with customers from various cultures. For years, anthropologists and others have studied the use of time in various … Continue reading

Posted in cultural awareness, cultural diversity, customer expectations, customer satisfaction, customer service across cultures, customer service diversity | Tagged , | Comments Off on Time Management Skills in A Diverse Customer Service World

Differing Time Management Perspectives in a Global Customer Service World

As a service provider, you may encounter someone whose view of time differs significantly from yours. You should learn to adapt. Many cultures view the past, present and future differently and may place more or less importance on them than … Continue reading

Posted in consumer behaviour, cultural diversity, customer relationship management, Customer Service, customer service across cultures, customer service diversity, global customer service, impact of diversity on customer service | Tagged , , , , , , , , , | Comments Off on Differing Time Management Perspectives in a Global Customer Service World

Perceptions of Time Can Impact Customer Relationships

Perceptions of time can impact customer relationships. An understanding of the concept and value of time differences between individuals is crucial for any employee since they are likely to interact with people from other cultures periodically. By recognizing that customers … Continue reading

Posted in customer relationship management, customer retention, customer satisfaction, customer service across cultures, global customer service, Stress reduction, Uncategorized | Tagged , , | Comments Off on Perceptions of Time Can Impact Customer Relationships

Customer Relationship Management Initiatives Focus on Customer Loyalty and Retention

At one point in history, business owners knew their customers personally. They knew their customers’ families, what their religious affiliation was, and what was happening in their lives. Customers dealt with the owners of a business and had personal relationships with … Continue reading

Posted in customer loyalty, customer relationship management, customer retention, customer satisfaction, Customer Service | Tagged , , , | Comments Off on Customer Relationship Management Initiatives Focus on Customer Loyalty and Retention

More Typical Customer Contact Center Representative Competencies

In a previous blog article, I discussed crucial competencies call center and customer care center applicants and employees must possess to be successful when interacting with customers. In this article, I share more typical customer contact center representative competencies. I do … Continue reading

Posted in customer retention, customer satisfaction, Customer Service, customer service representatives, customer service skills, Technology based customer service, verbal communication skills | Tagged , , | Comments Off on More Typical Customer Contact Center Representative Competencies

4 Proven Ways to Improve Customer Service Skills

Are you consistently looking for ways to improve customer service skills? If so, that is a smart and professional strategy in today’s globally competitive marketplace. Not matter what type of business or organization you belong to, developing and honing your customer … Continue reading

Posted in Customer communication, Customer Service, customer service skills, delivering excellent customer service | Tagged , , | Leave a comment

Three Proven Strategies that Build Customer Loyalty

Most organizations struggle to find ways in which they can build customer loyalty and reduce customer churn. Many of these companies spend large amounts of money and time creating costly reward programs, sending out expensive marketing materials, and investing in … Continue reading

Posted in customer loyalty, Customer Service, Service breakdowns | Tagged , , | Comments Off on Three Proven Strategies that Build Customer Loyalty

Making Customer Service a Strategic Organizational Initiative

In case you have not been paying attention in recent years, many time-honored national and international organizations have disappeared or are struggling to remain competitive. In most instances, this can be attributed to the fact that managers and executives have … Continue reading

Posted in customer needs, customer satisfaction, Customer Service, customer service trends, demographics | Tagged , , | Comments Off on Making Customer Service a Strategic Organizational Initiative

Four Customer Service Skills That Can Help Enhance Customer Satisfaction

Effective customer service skills that can help enhance customer satisfaction are important for every employee in an organization. However, they are crucial for front-line customer service representatives who are the first contact point for customers. Today’s customer contacts come from many sources: … Continue reading

Posted in communication skills, customer loyalty, customer satisfaction, customer service representatives, customer service skills, customer service training, listening skills, nonverbal communication, verbal communication skills | Tagged , , | Comments Off on Four Customer Service Skills That Can Help Enhance Customer Satisfaction