Category Archives: buisiness phone greetings

Tips for Customer Service Representatives – Nonverbal Communication with Customers

When interacting with customers, it is crucial to remember that many studies have found that nonverbal messages often overshadow verbal ones.  This is why customer service representatives should continually remind themselves to guard the unspoken messages they send to customers … Continue reading

Posted in buisiness phone greetings, Customer communication, customer expectations, customer loyalty, customer needs, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer service representatives, customer service skills, delivering excellent customer service, quality customer service, Service 101 | Tagged , , | Comments Off on Tips for Customer Service Representatives – Nonverbal Communication with Customers

Effectively Taking Telephone Messages

Have you ever called a business only to have the person on the other end of the phone stumble through information gathering when trying to take a message for someone else? If so, you are not alone. It often seems … Continue reading

Posted in buisiness phone greetings, business phone etiquette, communication skills, Customer communication, customer relationship management, customer satisfaction, Customer Service, customer service 101, customer service over the telephone, customer service representatives, customer service skills, delivering excellent csutomer service, delivering excellent customer service, methods of communication, Projecting a positive telephone service image, Service 101, taking a phone message, Technology based customer service, telephone etiquette | Tagged , , , , , , , | Comments Off on Effectively Taking Telephone Messages

Telephone Etiquette Sends a Powerful Customer Service Message

There is no excuse for poor telephone etiquette or lack of professionalism when you answer the phone as a representative of your organization. Take the time to plan your approach BEFORE a customer calls so that when you receive a … Continue reading

Posted in buisiness phone greetings, business phone etiquette, customer centric, Customer communication, customer satisfaction, Customer Service, customer service over the telephone, customer service skills, customer-focused organizations, Projecting a positive telephone service image, quality customer service, Service 101, service culture, taking a phone message, Technology based customer service, telephone etiquette | Tagged , , , , , , , , | Comments Off on Telephone Etiquette Sends a Powerful Customer Service Message