Category Archives: consumer spending

Internet Sales Revenue Continues to Climb from 2012-2017

  Ever since customers discovered the value and savings in time, effort and money from using the Internet to shop for products and services, the world has not been the same. Revenue generated from electronic commerce (ecommerce) continues its upward climb … Continue reading

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Black Friday Stats Show 2013 Was a Huge Success

Each year, online and brick and mortar retailers strive to increase sales and revenues generated around the period of Thanksgiving and Black Friday. This year was no exception, with many companies offering pre-Black Friday deals followed by Cyber Monday opportunities … Continue reading

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The Impact of Consumer Behavioral Shifts on Customer Service

In the past, many consumers took a “money is no object” approach to shopping because, if they did not have cash readily available, they had several pieces of plastic in their wallet that allowed them to spend (often beyond their … Continue reading

Posted in consumer behavior, consumer behaviour, consumer spending, consumer spending habits, customer expectations, customer needs, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer service representatives, customer service skills, customer service trends, delivering excellent customer service, quality customer service | Tagged , , , | Comments Off on The Impact of Consumer Behavioral Shifts on Customer Service

Impact of the Economy on Customer Service Representatives

On an individual level, customer service representatives should be researching and upgrading their knowledge and skills related to dealing with people from around the world. This means, reading more articles and books on various cultures, customer service, and human behavior, … Continue reading

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Impact of the Recession on Customer Loyalty

Many business owners and managers will tell you that they are struggling to maintain market share and service levels to guarantee customer loyalty. This has been a trend for a number of years and particularly became difficult once the recent economic … Continue reading

Posted in brand loyalty, consumer behavior, consumer behaviour, consumer spending, consumer spending habits, customer appreciation, customer centric, customer expectations, customer loyalty, customer needs, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer service representatives, customer wants, customer-focused organizations, global customer service, quality customer service, Service 101 | Tagged , , , , , , | Comments Off on Impact of the Recession on Customer Loyalty

The Impact of Demographics on Consumer Spending

The world is shrinking as millions of consumers from various cultures and demographic backgrounds come together. In an age of lightning fast technology and the ability to get onto a plane in the morning and be in another country within … Continue reading

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