-
Visit my home page - RobertWLucas.com
Join my LinkedIn group - Creative Trainers Network
Visit my Pinterest Boards today! -
-
-
Recent Posts
- Powerful Strategies for Building and Maintaining Strong Internal Customer Relationships
- 7 Customer Service Trends That Impact Expectations
- Ways to Achieve Customer Service Excellence – 3 Strategies for Professional Development
- Time Management in Customer Service – Tips for Service Professionals
- Customer Incentives Lead to Customer Satisfaction
Recent Comments
- admin on Effective Listening Tips for Customer Service Representatives
- admin on Superior Customer Service at Fields Chrysler Jeep Dodge Ram
- chase.beckingham on Superior Customer Service at Fields Chrysler Jeep Dodge Ram
- admin on Effective Listening Tips for Customer Service Representatives
- How to Keep Loyal Customers on Avoiding Customer Service Breakdowns
Archives
- April 2018
- November 2016
- October 2016
- September 2016
- August 2016
- July 2016
- June 2016
- May 2016
- April 2016
- March 2016
- December 2015
- March 2015
- February 2015
- November 2014
- October 2014
- September 2014
- August 2014
- July 2014
- June 2014
- May 2014
- April 2014
- March 2014
- February 2014
- January 2014
- December 2013
- November 2013
- October 2013
- September 2013
- August 2013
- July 2013
- June 2013
- May 2013
- April 2013
- January 2013
- September 2012
- August 2012
Categories
- authors
- award-winning author Robert W. Lucas
- brand loyalty
- buisiness phone greetings
- business phone etiquette
- business phone greetings
- business to business customer service
- commerce
- communication skills
- consumer behavior
- consumer behaviour
- consumer spending
- consumer spending habits
- cultural awareness
- cultural diversity
- customer appreciation
- customer centric
- Customer communication
- customer expectations
- customer loyalty
- customer needs
- customer relationship management
- customer retention
- customer satisfaction
- Customer Service
- customer service 101
- customer service across cultures
- Customer Service Articles
- customer service diversity
- customer service management
- customer service over the telephone
- customer service quoatation
- customer service quotation
- customer service quote
- customer service representatives
- customer service skills
- customer service standards
- customer service training
- customer service trends
- customer wants
- customer-focused organizations
- daily quote
- daily quotes
- delivering excellent csutomer service
- delivering excellent customer service
- demographics
- ecommerce
- employee attitude
- global customer service
- impact of diversity on customer service
- internal customer service
- listening skills
- methods of communication
- New book by Robert W. Lucas
- nonverbal communication
- Projecting a positive telephone service image
- quality customer service
- quotations
- Service 101
- Service breakdowns
- service culture
- Service recovery
- Social media in customer service
- Stress reduction
- taking a phone message
- Technology based customer service
- telephone etiquette
- Time management
- Uncategorized
- verbal communication skills
- what is service culture
- writers
- writing contests
Category Archives: consumer spending
Internet Sales Revenue Continues to Climb from 2012-2017
Ever since customers discovered the value and savings in time, effort and money from using the Internet to shop for products and services, the world has not been the same. Revenue generated from electronic commerce (ecommerce) continues its upward climb … Continue reading
Posted in consumer behavior, consumer behaviour, consumer spending, consumer spending habits, Customer Service Articles, customer service trends, delivering excellent customer service, ecommerce, Technology based customer service
Tagged ecommerce, internet sales revenue stats, online sales revenue totals
Comments Off on Internet Sales Revenue Continues to Climb from 2012-2017
Black Friday Stats Show 2013 Was a Huge Success
Each year, online and brick and mortar retailers strive to increase sales and revenues generated around the period of Thanksgiving and Black Friday. This year was no exception, with many companies offering pre-Black Friday deals followed by Cyber Monday opportunities … Continue reading
Posted in commerce, consumer behavior, consumer behaviour, consumer spending, consumer spending habits, customer service trends, Social media in customer service, Technology based customer service
Tagged 2013 Black Friday stats, Black Friday 2013, Statistics for 2013 Black Friday, Wishpond 2013 Black Friday Stats
Leave a comment
The Impact of Consumer Behavioral Shifts on Customer Service
In the past, many consumers took a “money is no object” approach to shopping because, if they did not have cash readily available, they had several pieces of plastic in their wallet that allowed them to spend (often beyond their … Continue reading
Posted in consumer behavior, consumer behaviour, consumer spending, consumer spending habits, customer expectations, customer needs, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer service representatives, customer service skills, customer service trends, delivering excellent customer service, quality customer service
Tagged consumer shopping habits, consumer spending, customer spending, economic recession
Comments Off on The Impact of Consumer Behavioral Shifts on Customer Service
Impact of the Economy on Customer Service Representatives
On an individual level, customer service representatives should be researching and upgrading their knowledge and skills related to dealing with people from around the world. This means, reading more articles and books on various cultures, customer service, and human behavior, … Continue reading
Posted in brand loyalty, consumer behavior, consumer behaviour, consumer spending, consumer spending habits, cultural awareness, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer service management, customer service representatives, customer service trends, delivering excellent csutomer service, delivering excellent customer service, global customer service
Tagged customer service in the 21st century, customer service in the twenty-first century, customer service representatives, impact of economy on customer service, impact of government policy on customer service, shifts in consumer behavior, shifts in customer service
Comments Off on Impact of the Economy on Customer Service Representatives
Impact of the Recession on Customer Loyalty
Many business owners and managers will tell you that they are struggling to maintain market share and service levels to guarantee customer loyalty. This has been a trend for a number of years and particularly became difficult once the recent economic … Continue reading
Posted in brand loyalty, consumer behavior, consumer behaviour, consumer spending, consumer spending habits, customer appreciation, customer centric, customer expectations, customer loyalty, customer needs, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer service representatives, customer wants, customer-focused organizations, global customer service, quality customer service, Service 101
Tagged best customer service, brand loyalty, customer centric organizations, customer loyalty, customer service representative, impact of economy on customer service, moment of truth
Comments Off on Impact of the Recession on Customer Loyalty
The Impact of Demographics on Consumer Spending
The world is shrinking as millions of consumers from various cultures and demographic backgrounds come together. In an age of lightning fast technology and the ability to get onto a plane in the morning and be in another country within … Continue reading
Posted in consumer behavior, consumer behaviour, consumer spending, consumer spending habits, customer service across cultures, customer service diversity, customer service trends, demographics, global customer service, impact of diversity on customer service
Tagged changes in consumer behavior, changes in consumer behaviour, trends in customer service
Comments Off on The Impact of Demographics on Consumer Spending