Category Archives: Customer communication

4 Proven Ways to Improve Customer Service Skills

Are you consistently looking for ways to improve customer service skills? If so, that is a smart and professional strategy in today’s globally competitive marketplace. Not matter what type of business or organization you belong to, developing and honing your customer … Continue reading

Posted in Customer communication, Customer Service, customer service skills, delivering excellent customer service | Tagged , , | Leave a comment

Nonverbal Communication Skills in Customer Service

Effective nonverbal communication skills in customer service are the bedrock of understanding and customer satisfaction. This is especially true when dealing with people from different cultures. If you do not realize the power of the unspoken messages that you continually send with … Continue reading

Posted in communication skills, Customer communication, nonverbal communication | Tagged , , | Leave a comment

Nonverbal Differences in Cross Cultural Communication

Working in a diverse world can present interesting, yet sometimes challenging, opportunities for today’s customer service representatives. If you earn your living by providing products and services to others, you should invest time and effort to learn about nonverbal differences … Continue reading

Posted in communication skills, Customer communication, nonverbal communication | Tagged , , | Leave a comment

Improving Verbal Communication with Customers

Many customer service representatives give little thought to the way that they sound to their customers. Typically, they have not received customer service skills training that addresses effective verbal communication. Similarly, they likely have not taken college or professional courses on … Continue reading

Posted in communication skills, Customer communication, customer retention, verbal communication skills | Tagged , , | Leave a comment

Building Customer Satisfaction

There are many elements in a service environment that contribute to a customer-centric atmosphere. One of the key components for building customer satisfaction is sound interpersonal communication. Effective verbal, nonverbal and written communication with customers are simple and inexpensive ways to ultimately gain customer loyalty. Simply put, you … Continue reading

Posted in Customer communication, customer relationship management | Tagged , , | Leave a comment

Serving Customers from Different Cultures

Customer service representatives in the United States (U.S.) are often not prepared for the challenges of serving customers from different cultures. This is especially true related to understanding other cultural values and effectively communicating. This is often because many people have never … Continue reading

Posted in Customer communication, Customer Service, customer service diversity | Tagged , , | Comments Off on Serving Customers from Different Cultures

Typical Customer Contact Center Representative Competencies

To perform well in a call center/customer care center, employees must possess some very special competencies or capacities/abilities to perform required job tasks. Because of the specific requirements of the job, organizations must look for candidates possessing many of these typical customer contact … Continue reading

Posted in communication skills, cultural diversity, Customer communication, customer expectations, customer needs, customer relationship management, Customer Service, customer service representatives, customer service skills, Technology based customer service | Tagged , , | Comments Off on Typical Customer Contact Center Representative Competencies

Effective Listening and Interpersonal Communication Skills for Customer Service Representatives

Effective listening and interpersonal communication skills for customer service representatives are crucial in ensuring that customers are satisfied and less likely to desert an organization. Many customer service representatives assume that they know how to effectively listen to their customers. … Continue reading

Posted in communication skills, Customer communication, customer loyalty, customer retention, customer satisfaction, customer service across cultures, customer service representatives, customer service skills, listening skills, nonverbal communication, verbal communication skills | Tagged , , , | Comments Off on Effective Listening and Interpersonal Communication Skills for Customer Service Representatives

A 100 Percent ATTITUDE Is Crucial for Customer Service Representatives

Organizations are constantly looking for better ways to increase customer satisfaction, generate additional revenue and spark customer retention. While some customer service professionals say that brand loyalty and keeping customers for life is an unachievable goal, there are some strategies … Continue reading

Posted in brand loyalty, communication skills, customer centric, Customer communication, customer loyalty, customer retention, customer satisfaction, Customer Service, customer service across cultures, customer service representatives, customer service skills, employee attitude, listening skills, nonverbal communication, quality customer service, verbal communication skills | Tagged , , | Leave a comment

Create a Positive Customer Service Culture by Making Customers Feel Valued

Organizations are often chasing the illusive loyal customer. Various research studies have shown that it costs less to keep a good customer than it does to attract new ones through expensive marketing and incentive programs. Related to this, it seems logical to … Continue reading

Posted in brand loyalty, customer appreciation, customer centric, Customer communication, customer expectations, customer loyalty, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service representatives, customer service skills, customer service training, customer-focused organizations, delivering excellent customer service, demographics, internal customer service, Projecting a positive telephone service image, quality customer service, service culture | Tagged , , , | Leave a comment