Category Archives: customer relationship management

Powerful Strategies for Building and Maintaining Strong Internal Customer Relationships

Internal customers are organizational or contracted employees to whom you provide information, products and services. These people typically use what you offer to deliver service to their customers. Unfortunately, many employees fail to realize the importance of developing powerful strategies for building and maintaining strong … Continue reading

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Building Customer Relationships Leads to Customer Satisfaction

When was the last time that you had a positive, memorable customer service experience at a bank, store, laundry or other organization? In an age when technology-based service dominates many aspects of business, many organizations have lost the ability to make … Continue reading

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Building Customer Satisfaction

There are many elements in a service environment that contribute to a customer-centric atmosphere. One of the key components for building customer satisfaction is sound interpersonal communication. Effective verbal, nonverbal and written communication with customers are simple and inexpensive ways to ultimately gain customer loyalty. Simply put, you … Continue reading

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Perceptions of Time Can Impact Customer Relationships

Perceptions of time can impact customer relationships. An understanding of the concept and value of time differences between individuals is crucial for any employee since they are likely to interact with people from other cultures periodically. By recognizing that customers … Continue reading

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Typical Customer Contact Center Representative Competencies

To perform well in a call center/customer care center, employees must possess some very special competencies or capacities/abilities to perform required job tasks. Because of the specific requirements of the job, organizations must look for candidates possessing many of these typical customer contact … Continue reading

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Is Customer Service Week the Best Time to Show Customer Appreciation?

          Have you noticed how many articles and references are flying around stores and on the Internet regarding the importance of Customer Service Week (October 6-10, 2014)? Service providers are wearing shirts and hats and articles abound … Continue reading

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Customer Relationship Management Initiatives Focus on Customer Loyalty and Retention

At one point in history, business owners knew their customers personally. They knew their customers’ families, what their religious affiliation was, and what was happening in their lives. Customers dealt with the owners of a business and had personal relationships with … Continue reading

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Excellent Customer Service Strengthens Customer Relationships and Leads to Brand Loyalty

Excellent customer service strengthens customer relationships and leads to brand loyalty. When organizations attain a high degree of brand recognition and a reputation for providing quality products and services at a competitive price, while going above and beyond their customers’ … Continue reading

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Building Customer Relationships Is an Intergral Part of Selling

Building customer relationships is an Integral part of selling. If you are a customer service representative who deals with selling products or services, there is a difference between simply  providing information requested by a customer and building a lasting customer relationship in order to … Continue reading

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Create a Positive Customer Service Culture by Making Customers Feel Valued

Organizations are often chasing the illusive loyal customer. Various research studies have shown that it costs less to keep a good customer than it does to attract new ones through expensive marketing and incentive programs. Related to this, it seems logical to … Continue reading

Posted in brand loyalty, customer appreciation, customer centric, Customer communication, customer expectations, customer loyalty, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service representatives, customer service skills, customer service training, customer-focused organizations, delivering excellent customer service, demographics, internal customer service, Projecting a positive telephone service image, quality customer service, service culture | Tagged , , , | Leave a comment