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Category Archives: customer satisfaction
Powerful Strategies for Building and Maintaining Strong Internal Customer Relationships
Internal customers are organizational or contracted employees to whom you provide information, products and services. These people typically use what you offer to deliver service to their customers. Unfortunately, many employees fail to realize the importance of developing powerful strategies for building and maintaining strong … Continue reading
Customer Incentives Lead to Customer Satisfaction
Effective customer incentives lead to customer satisfaction, if they are thought out and provide something that customers perceive as valuable to them. Unfortunately, many organizations create incentive programs that their marketing team feels would offer value. Such stimulants are often provided without asking … Continue reading
Building Customer Relationships Leads to Customer Satisfaction
When was the last time that you had a positive, memorable customer service experience at a bank, store, laundry or other organization? In an age when technology-based service dominates many aspects of business, many organizations have lost the ability to make … Continue reading
Customer Service Skills That Lead to Customer Satisfaction
As a customer service professional, what can you do to enhance customer satisfaction and build a lasting relationship with your customers? If you answered “improve your customer service skills and knowledge,” you are correct. Unfortunately, many managers and their organizations … Continue reading
The Secret to Gaining Customer Loyalty
Gaining customer loyalty and getting repeat business are crucial for organizational success in today’s global business world. Too many managers and small business owners do not recognize that customer loyalty is not just about competitive pricing and product line offerings. … Continue reading
Posted in customer expectations, customer loyalty, customer needs, customer satisfaction, customer service representatives, customer wants
Tagged customer service as a strategic initiative, getting repeat business, quality customer service
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Handling Angry Customers
There seem to be a number of issues that are driving the anger that many customers display when dealing with customer service representatives these days. Contributing factors might include the economy, displeasure with government, unemployment, perceived poor service in general … Continue reading
Posted in brand loyalty, communication skills, customer satisfaction, customer service representatives, customer service skills, Service breakdowns
Tagged customer service skills, dealing with customers, handling angry customers
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Time Management Skills in A Diverse Customer Service World
Reliable time management skills in a diverse customer service world are crucial in order to take advantage of opportunities to effectively interact with customers from various cultures. For years, anthropologists and others have studied the use of time in various … Continue reading
Posted in cultural awareness, cultural diversity, customer expectations, customer satisfaction, customer service across cultures, customer service diversity
Tagged customer service across cultures, time management skills
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Making Customer Service a Strategic Organizational Initiative
In case you have not been paying attention in recent years, many time-honored national and international organizations have disappeared or are struggling to remain competitive. In most instances, this can be attributed to the fact that managers and executives have … Continue reading
Posted in customer needs, customer satisfaction, Customer Service, customer service trends, demographics
Tagged customer churn, customer satisfaction, customer service a strategic organizational initiative
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Four Customer Service Skills That Can Help Enhance Customer Satisfaction
Effective customer service skills that can help enhance customer satisfaction are important for every employee in an organization. However, they are crucial for front-line customer service representatives who are the first contact point for customers. Today’s customer contacts come from many sources: … Continue reading
Posted in communication skills, customer loyalty, customer satisfaction, customer service representatives, customer service skills, customer service training, listening skills, nonverbal communication, verbal communication skills
Tagged customer satisfaction, customer service skills, effective communication skills
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Delivering Excellent Customer Service as Part of a Service Culture
Delivering excellent customer service as part of a service culture has become a pivotal determinant in global competition between organizations. As the world has gotten smaller because or geopolitical changes, trade agreements, personal mobility and connections via technology, the way that companies provide … Continue reading
Posted in customer expectations, customer needs, customer retention, customer satisfaction, Customer Service, customer service representatives, delivering excellent customer service, service culture
Tagged customer service, reducing customer churn
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