Category Archives: customer service 101

Three Negative Nonverbal Messages To Avoid When Serving Customers

Some customer service representatives develop unproductive nonverbal behaviors without even realizing it. These may be nervous habits or mannerisms carried to excess (scratching, pulling an ear, or playing with hair). In a customer service environment, you should try to minimize … Continue reading

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Customer Perceptions Have An Impact On Customer Relations

Most customer service representatives go to work with the determination to deliver excellent customer service and achieve customer satisfaction. They typically have the customer service skills and knowledge needed to address their customer’s needs, wants and expectations. Even so, some things … Continue reading

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Effective Customer Relationship Management Can Improve Customer Satisfaction Levels

  Study after study finds that the road to success for any organization is directly tied to effective customer relationship marketing and management. This is particularly true for small businesses. In their case, they have often an advantage over larger organizations which … Continue reading

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Positive Impressions Help When Building Customer Relationships

Customers often judge an organization and the people who work for it based on the first impressions made by front line employees with whom they come into contact face-to-face or via technology. It is crucial that you and those who … Continue reading

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Building Customer Relationships to Increase Customer Retention

The only way for customer service representatives and their organizations to excel is by first building strong customer service relationships. By exhibiting stellar product and service knowledge and employing effective customer service skills, listening and communicating verbally and non verbally they are able … Continue reading

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Effective Verbal Communication Can Lead To Customer Satisfaction and Customer Retention

You may have heard that the expression it is sometimes not what you, but how you say it that makes a difference. Nothing is more true when you are dealing with a multi-cultural, diverse customer-base. In many situations, when customer … Continue reading

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Three Positive Nonverbal Communication Cues for Customer Service Representatives

Many customer service representatives struggle to gain and maintain strong relationships with their customers. Often, this is due to their inability to effectively communicate face-to-face with others. In many instances, they do not even realize that their nonverbal communication style … Continue reading

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Nonverbal Communciation Quote – Robert W. Lucas

Customer service representatives are often the first people with whom a current or potential customer comes into contact when reaching out to an organization. Their role is to quickly and professional use their customer service skills to assist in resolving … Continue reading

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Motivational Customer Service Quote – Robert W. Lucas

Professional customer service is all about providing high quality products and services that can meet your customers needs, wants and expectations. If you are a customer service representative, it is your responsibility to master as many customer service skills as possible in … Continue reading

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Nonverbal Communication – The Role of Facial Expressions in Customer Service

A major component of delivering stellar customer service to your customers is to continually hone your customer service skills in the area of communication so that you are able to deliver the best customer service possible. For example, there are … Continue reading

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