Category Archives: Customer Service Articles

Happy Waitress Even Happier After Receiving Astounding Tip

Many servers in the restaurant and hospitality industries and well, as customer service professionals in general, are underpaid and often overworked. This is unfortunate because, like many customer service representatives who work for minimum wage or less, they often do not make … Continue reading

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Internet Sales Revenue Continues to Climb from 2012-2017

  Ever since customers discovered the value and savings in time, effort and money from using the Internet to shop for products and services, the world has not been the same. Revenue generated from electronic commerce (ecommerce) continues its upward climb … Continue reading

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Service Recovery Strategies: Rebuilding customer relationships after breakdowns

Managing conflict with customers involves more than just resolving the disagreement. If you fail to address the emotional and psychological needs of those involved, you may find the conflict returning, repercussions and/or severe damage to the customer-provider relationship may occur. Often … Continue reading

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Strengthening Customer Communication

Customers who feel that they have an active role and control of a service-provider interaction often feel more important and valued. Improved interpersonal communication can lead to higher levels of customer satisfaction and retention and reduced stress for you and … Continue reading

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POSITIVE Global Customer Service Model – Serving Diverse Customers

The following acronym (POSITIVE) provides some strategies for creating or contributing to a positive global service environment and building strong relationships with your customers. It provides a model to move you from good customer service to the best customer service … Continue reading

Posted in cultural awareness, cultural diversity, customer appreciation, Customer communication, Customer Service, customer service across cultures, Customer Service Articles, customer service diversity, customer service skills, customer service training, customer service trends, demographics, global customer service, impact of diversity on customer service, Service 101, Service breakdowns, Service recovery, Uncategorized | Tagged , , , , , , , , , | Comments Off on POSITIVE Global Customer Service Model – Serving Diverse Customers

Welcome to the Robert W. Lucas Enterprises, Inc., Customer Service Blog

Please feel free to comment on entries and Like Me at www.facebook/robertwlucasenterprises. I hope you find value in my future articles, comments and observations related to customer service. Visit my other blogs on Creative Training at http://www.thecreativetrainer.com and Non-Fiction Writing … Continue reading

Posted in customer appreciation, Customer communication, Customer Service, customer service across cultures, Customer Service Articles, customer service diversity, customer service skills, customer service training, customer service trends, global customer service, Service 101, Service breakdowns, Service recovery, Technology based customer service, Uncategorized | Tagged , , , , , , , | Comments Off on Welcome to the Robert W. Lucas Enterprises, Inc., Customer Service Blog