Category Archives: customer service management

Communicating Effectively with Customers Who Have Disabilities

When the 1990 Americans with Disabilities Act was passed in the United States, the number of people with disabilities was estimated to be over 43 million. Since then the number of aging societal members has swelled that number to more … Continue reading

Posted in brand loyalty, communication skills, customer appreciation, customer expectations, customer loyalty, customer needs, customer relationship management, customer satisfaction, Customer Service, customer service 101, customer service diversity, customer service management, customer service representatives, customer service skills, impact of diversity on customer service, methods of communication, nonverbal communication, quality customer service, Service 101, verbal communication skills | Tagged , , | Comments Off on Communicating Effectively with Customers Who Have Disabilities

Customer Service Quote – Michael LeBoeuf

Organizations and customer service representatives that go out of their way to identify customer needs, wants and expectations, have a better chance of increasing brand and customer loyalty than competitors who do not. By working hard to create a customer-centric organization, … Continue reading

Posted in business to business customer service, customer appreciation, customer centric, Customer communication, customer loyalty, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer service across cultures, customer service management, customer service over the telephone, customer service quotation, customer service quote, customer service representatives, customer-focused organizations, daily quote, daily quotes, delivering excellent csutomer service, delivering excellent customer service, internal customer service, Projecting a positive telephone service image, quality customer service, quotations, Service 101, service culture, verbal communication skills | Tagged , , | Comments Off on Customer Service Quote – Michael LeBoeuf

Florida Hospital Altamonte – A Positive Approach to Customer Service

As I often do in my books, articles and blog, I like to share positive customer service examples like the one I am currently experiencing this weekend as a patient at the Florida Hospital in Altamonte Springs, Florida. It is always nice to … Continue reading

Posted in communication skills, customer centric, Customer communication, customer needs, customer relationship management, customer satisfaction, Customer Service, customer service 101, customer service management, customer service skills, customer service training, customer wants, customer-focused organizations, delivering excellent customer service, quality customer service, Service 101, service culture, verbal communication skills, what is service culture | Tagged , , , , | Comments Off on Florida Hospital Altamonte – A Positive Approach to Customer Service

The Role of Mission and Vision Statements in Customer Service

Most successful organizations have written mission and vision statements that answer the questions of “What does the organization do?” and “Why does the organization exist?” Mission statements should always tie back to the vision statement and should be incorporated into … Continue reading

Posted in business to business customer service, customer loyalty, customer needs, customer retention, Customer Service, customer service 101, customer service management, customer service standards, customer wants, customer-focused organizations, quality customer service, what is service culture | Tagged , , , , , , , | Comments Off on The Role of Mission and Vision Statements in Customer Service

The Customer Service Representative’s Role in Organizational Culture

Put simply, organizational culture is what your customer experiences. This culture is made up of a collection of subcomponents, each of which contributes to the overall service environment. Organizational cultures are developed to some degree by everyone within the organization … Continue reading

Posted in brand loyalty, customer expectations, customer loyalty, customer needs, customer relationship management, customer satisfaction, Customer Service, customer service 101, customer service management, customer service representatives, customer service skills, customer wants, customer-focused organizations, delivering excellent customer service, Projecting a positive telephone service image, quality customer service, Service 101, service culture | Tagged , , , , , , | Comments Off on The Customer Service Representative’s Role in Organizational Culture

Technology Is Rapidly Changing the Face of Customer Service

Customer service is changing rapidly as technology encroaches on the traditional world of retail marketing and sales.  Customer and brand loyalty are quickly becoming a thing of the past as many customers search for the finest quality at the cheapest … Continue reading

Posted in commerce, consumer behavior, consumer behaviour, customer expectations, Customer Service, customer service 101, customer service management, customer service representatives, customer wants, quality customer service, Service 101, Technology based customer service | Tagged , , , , , , , , , , | Comments Off on Technology Is Rapidly Changing the Face of Customer Service

How to Improve Customer Satisfaction

Customer satisfaction is different from one person to the next. Thus, the answer of “How do I improve customer satisfaction?” is a complex one to answer. At the root of the solution is the acceptance by customer service representatives and … Continue reading

Posted in cultural awareness, customer appreciation, customer centric, customer expectations, customer needs, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer service across cultures, customer service management, customer service representatives, customer service skills, customer wants, delivering excellent customer service, global customer service, internal customer service, quality customer service | Comments Off on How to Improve Customer Satisfaction

The Customer Is Always Right Quote – Stew Leonard

Posted in customer centric, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer service management, customer service quotation, customer service quote, quality customer service, quotations, Service 101, what is service culture | Tagged , , , , | Comments Off on The Customer Is Always Right Quote – Stew Leonard

Impact of the Economy on Customer Service Representatives

On an individual level, customer service representatives should be researching and upgrading their knowledge and skills related to dealing with people from around the world. This means, reading more articles and books on various cultures, customer service, and human behavior, … Continue reading

Posted in brand loyalty, consumer behavior, consumer behaviour, consumer spending, consumer spending habits, cultural awareness, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer service management, customer service representatives, customer service trends, delivering excellent csutomer service, delivering excellent customer service, global customer service | Tagged , , , , , , | Comments Off on Impact of the Economy on Customer Service Representatives

The Role of Channel Partner Relationships on Customer Loyalty

A key component of managing customer loyalty is for organizations to effectively establish and manage channel partner relationships. Such partners can help gain access to new business opportunities at lower costs, without having to merge or acquire more assets and … Continue reading

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