Customer Service Excellence Quote – Tony Alessandra

Customer Service Excellence Quote – Tony Alessandra

“Good customer service is hard to find today.” How many times have you heard that statement? As a service provider (and we all are in any organization of more than one person since we all have internal customers), your goal should be to prepare to deliver excellent customer service to everyone with whom you have contact throughout the day. Anything less is inviting a breakdown in the customer-service provider relationship and is going to ultimately cost you and your organization. By gaining the knowledge and skills needed to interact with a diverse global customer base, you can potentially set up a win-win situation for yourself and your customers.

As an author and motivational speaker, Tony Alessandra puts it:

Customer Service Excellence Quote - Tony Alessandra

“Being on par in terms of price and quality

only gets you into the game.

Service wins the game.”

Tony Alessandra

For ideas and strategies on how to create a customer-centric organization and deliver excellent customer service, get a copy of Customer Service Skills for Success.

Learn All About Robert W. ‘Bob’ Lucas Now and Understand Why He is an Authority in the Customer Service Skills Industry

Robert W. ‘Bob’ Lucas has been a trainer, presenter, customer service expert, and adult educator for over four decades. He has written hundreds of articles on training, writing, self-publishing, and workplace learning skills and issues. He is also an award-winning author who has written thirty-seven books on topics such as, writing, relationships, customer service, brain-based learning, and creative training strategies, interpersonal communication, diversity, and supervisory skills. Additionally, he has contributed articles, chapters, and activities to eighteen compilation books. Bob retired from the U.S. Marine Corps in 1991 after twenty-two years of active and reserve service.

Make Money Writing Books: Proven Profit Making Strategies for Authors by Robert W. Lucas at Amazon.com.

The key to successfully making money as an author and/or self-publisher is to brand yourself and your company and to make yourself and your book(s) a household name. Part of this is face-to-face interaction with people at trade shows, library events, book readings, book store signings, blogging or guest blogging on a topic related to their book(s). Another strategy involves writing articles and other materials that show up online and are found when people search for a given topic related to a topic about which the author has written.

If you need help building an author platform, branding yourself and your book(s) or generating recognition for what you do, Make Money Writing Books will help. Bob’s popular book addresses a multitude of ideas and strategies that you can use to help sell more books and create residual and passive income streams. The tips outlined in the book are focused to help authors but apply to virtually any professional trying to increase personal and product recognition and visibility.

In my book Customer Service Skills for Success, I define customer service as “the ability of knowledgeable, capable, and enthusiastic employees to deliver products and services to their internal and external customers in a manner that satisfies identified and unidentified needs and ultimately results in positive word-of-mouth publicity and return business.”

Quote On Communicating Through Body Language – Harvey Wolter

Quote About Communicating Through Body Language - Harvey Wolter

Quote On Communicating Through Body Language – Harvey Wolter

Learning to read body language (nonverbal communication) is a crucial customer service skill since the majority of the sender’s meaning in a conversation comes from the non-verbal cues that they send along with their verbal communication.

Famous Harvey Wolter Quotes

  • “You can tell a lot by someone’s body language.”
  • “It really gets your blood going in the morning.”
  • “I never take anything personally. If they don’t respond, I figure it’s because of what’s going on in their own life; they’re preoccupied. I just try to help them with what I can.”
  • “You get to know them, and all about their family, their aches and pains. Sometimes you laugh with them, sometimes you cry with them.”

For additional thought and strategies on using and reading nonverbal communication when dealing with customers, get copies of Please Every Customer: Delivering Stellar Customer Service Across Cultures and Customer Service Skills for Success.

About Robert W. Lucas

Bob Lucas has been a trainer, presenter, customer service expert, and adult educator for over four decades. He has written hundreds of articles on training, writing, self-publishing, and workplace learning skills and issues. He is also an award-winning author who has written thirty-seven books on topics such as, writing, relationships, customer service, brain-based learning, and creative training strategies, interpersonal communication, diversity, and supervisory skills. Additionally, he has contributed articles, chapters, and activities to eighteen compilation books. Bob retired from the U.S. Marine Corps in 1991 after twenty-two years of active and reserve service.

Customer Service Quote – Robert Lucas

Customer Service Quote – Robert Lucas

Customer Service Quote - Robert W. Lucas

 

“Effective customer service is often the deciding factor in a globally competitive world” Robert W. Lucas, Author of Please Every Customer.

National Customer Service Week was established by the International Customer Service Association (ICSA) in 1988 as a way for businesses and organizations to recognize the efforts of their customer service professionals. In 1991 President George H. Bush declared National Customer Service Week. In 2013, the theme was “United through Service”.

The idea behind the week is for organizations to celebrate service by doing things to boost employee morale and motivation through recognition and rewards for their efforts in satisfying customer needs, wants and expectations. By raising customer awareness across the organization and also reminding customers how vital they are to the individual employee and organizational success, companies can potentially enhance employee morale and increase customer and brand loyalty.

For useful resources and information on how to create a positive customer-centric environment in your organization, check out the ICSA and Alexander Communications Group websites.

For additional proven ideas and strategies on how to enhance the quality of service that you build with customers and to help aid customer and brand loyalty while increasing retention, get a copy of Care Packages for Your Customers by Barbara Glanz.

About Robert W. Lucas

Bob Lucas has been a trainer, presenter, customer service expert, and adult educator for over four decades. He has written hundreds of articles on training, writing, self-publishing, and workplace learning skills and issues. He is also an award-winning author who has written thirty-seven books on topics such as, writing, relationships, customer service, brain-based learning, and creative training strategies, interpersonal communication, diversity, and supervisory skills. Additionally, he has contributed articles, chapters, and activities to eighteen compilation books. Bob retired from the U.S. Marine Corps in 1991 after twenty-two years of active and reserve service.

Make Money Writing Books: Proven Profit Making Strategies for Authors by Robert W. Lucas at Amazon.com.

The key to successfully making money as an author and/or self-publisher is to brand yourself and your company and to make yourself and your book(s) a household name. Part of this is face-to-face interaction with people at trade shows, library events, book readings, book store signings, blogging or guest blogging on a topic related to their book(s). Another strategy involves writing articles and other materials that show up online and are found when people search for a given topic related to a topic about which the author has written.

If you need help building an author platform, branding yourself and your book(s) or generating recognition for what you do, Make Money Writing Books will help. Bob’s popular book addresses a multitude of ideas and strategies that you can use to help sell more books and create residual and passive income streams. The tips outlined in the book are focused to help authors but apply to virtually any professional trying to increase personal and product recognition and visibility.

Brand and Customer Loyalty Is Earned Not Given Freely

Brand and Customer Loyalty Is Earned Not Given Freely

Brand and Customer Loyalty Is Earned Not Given Freely

Consumer behavior and spending habits, customer needs, wants and expectations and customer satisfaction levels change constantly. There can be wide differences in the way that customers perceive an item or event when seeking services and products depending on diversity factors, such as, age, gender, race, ethnic background, and other individual factors.

A key to developing brand or customer loyalty is to hone and upgrade your customer service skills and product knowledge regularly as a customer service representative in order to increase satisfaction and customer retention. By providing excellent customer service, you help ensure continued business and positive word-of-mouth publicity.

One simple strategy to work on is to develop solid customer relations skills (e.g. verbal and non-verbal communication, dealing with diverse customers, and handling service breakdowns and conflict).

For hundreds of ideas on how to create and maintain a customer service environment that allows customers to feel comfortable and enjoy their customer-provider interactions, get copies of Customer Service Skills for Success, Please Every Customer: Delivering Stellar Customer Service Across Cultures and How to Be a Great Call Center Representative.

Nonverbal Communication in Customer Service

Non Verbal Communication Quote - Ralph Waldo Emerson

Nonverbal Communication in Customer Service

The power of the eyes in communication has been known for centuries. This is demonstrated by a simple nonverbal communication quote by Ralph Waldo Emerson in the 19th century. Projecting what he was saying to today’s workplace… nonverbal communication in customer service can take precedent over spoken words during an interaction. This is an important lesson if you are a customer service representative. When you consciously send nonverbal cues when communicating with your customers,  you have the power to strengthen customer and brand loyalty.

A well-used adage about the eyes being the windows of the soul effectively describes the power of eye contact when dealing with others in the workplace. You must be aware of the messages sent with your eyes and other nonverbal forms of communication when dealing with customers. Otherwise, you might inadvertently send messages that can damage the customer-provider relationship. This is especially true when communicating with someone from a culture other than your own. That is because each culture assigns a variety of meanings to different nonverbal communication cues (e.g. eye contact, gestures, facial expressions, and body posture).

Want to know more about sending and receiving messages effectively with your eyes and other forms of nonverbal communication in customer service, get copies of Customer Service Skills for Success and Please Every Customer: Delivering Stellar Customer Service Across Cultures. Also, search for nonverbal communication posts in this blog.

About Robert C. Lucas

Bob Lucas has been a trainer, presenter, customer service expert, and adult educator for over four decades. He has written hundreds of articles on training, writing, self-publishing, and workplace learning skills and issues. He is also an award-winning author who has written thirty-seven books on topics such as, writing, relationships, customer service, brain-based learning, and creative training strategies, interpersonal communication, diversity, and supervisory skills. Additionally, he has contributed articles, chapters, and activities to eighteen compilation books. Bob retired from the U.S. Marine Corps in 1991 after twenty-two years of active and reserve service.

Inspirational Customer Service Quote – Larry Winget

Inspirational Customer Service Quote – Larry Winget

Inspirational Customer Service Quote - Larry Winget

 

Here are a few more quotes from Larry Winget…

  • I don’t have any interest in taking care of people. My interest is in teaching people to take care of themselves.
  • Everything in life is a lesson. Refusing to learn the lesson means that it will be repeated until the lesson is learned.
  • I love when people cry. It shows me that they finally have attached emotion to their stupidity. When you finally, finally, finally feel bad to cry about it, then that shows me that maybe you just might care.
  • Training is expensive. Books are expensive. Going to seminars is expensive. Being stupid is even more expensive.
  • If your life sucks, it’s because you suck.
  • When people tell you how honest they are, keep your hand on your wallet.
  • Let me make this clear: There are no secrets. None. There is no new information. What it took to be successful a thousand years ago is exactly what it takes to be successful today.
  • It’s better to have a good divorce than a bad marriage.
  • Three main reasons people are not successful: They are stupid. They are lazy. They don’t give a damn.
  • If you are unhappy, unsuccessful, sick, or broke – please just keep it to yourself. The rest of us don’t want or need to hear about it, so don’t feel compelled to share!
  • The problem with “self-help” is that there is way too much help and not enough self.
  • The number one, most important, get-this-or-fail short lesson for both work and business: Do what you say you are going to do, when you said you were going to do it, in the way you said you were going to do it.
  • Nobody ever wrote down a plan to be broke, fat, lazy or stupid. Those are the things that happen when you don’t have a plan.
  • Stress comes from knowing what is right and doing what is wrong.
  • People change when they want to change; not when you want them to change.
  • People don’t like what I have to say because I promise hard work is the key to changing your life. Hard work is never going to sell like a positive attitude is going to sell, but it will get you a lot farther.
  • Do you want to know a quick way for finding out if someone knows more than you do? Look at their results. Results never lie.
  • Being healthy is a choice.
  • Do you have people in your life who have “done you wrong?” If you are like most people, then you do. Are you harboring anger, resentment, and hard feelings toward them? Let it go. Forgive them. Not because they deserve it – because they honestly may not. But do it because you deserve it.
  • Want to be more successful? Stop doing the things that keep you from being successful.
  • Create the life you want to have by living by design and not by default.

About Robert C. Lucas

Bob Lucas has been a trainer, presenter, customer service expert, and adult educator for over four decades. He has written hundreds of articles on training, writing, self-publishing, and workplace learning skills and issues. He is also an award-winning author who has written thirty-seven books on topics such as, writing, relationships, customer service, brain-based learning, and creative training strategies, interpersonal communication, diversity, and supervisory skills. Additionally, he has contributed articles, chapters, and activities to eighteen compilation books. Bob retired from the U.S. Marine Corps in 1991 after twenty-two years of active and reserve service.

Make Money Writing Books: Proven Profit Making Strategies for Authors by Robert W. Lucas at Amazon.com.

The key to successfully making money as an author and/or self-publisher is to brand yourself and your company and to make yourself and your book(s) a household name. Part of this is face-to-face interaction with people at trade shows, library events, book readings, book store signings, blogging or guest blogging on a topic related to their book(s). Another strategy involves writing articles and other materials that show up online and are found when people search for a given topic related to a topic about which the author has written.

If you need help building an author platform, branding yourself and your book(s) or generating recognition for what you do, Make Money Writing Books will help. Bob’s popular book addresses a multitude of ideas and strategies that you can use to help sell more books and create residual and passive income streams. The tips outlined in the book are focused to help authors but apply to virtually any professional trying to increase personal and product recognition and visibility.

In my book Customer Service Skills for Success, I define customer service as “the ability of knowledgeable, capable, and enthusiastic employees to deliver products and services to their internal and external customers in a manner that satisfies identified and unidentified needs and ultimately results in positive word-of-mouth publicity and return business.”

Customer Service Culture Quote – Jerry Fritz

Customer Service Culture Quote – Jerry Fritz

Effective customer service cultures are driven from the top down in organizations where everyone takes ownership of interacting positively with customers and giving 110 percent in an effort to stand out from the competition.

Customer service cultures are made up of numerous elements (e.g. employees, quality products and services, effective service training, policies that address customer needs, wants and expectations, and physical service environment).

The following quote by Jerry Fritz helps define the importance of customer service cultures.

Customer Service Culture Quote - Jerry Fritz

“You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied.” Jerry Fritz

For ideas and strategies on how to create and maintain a positive customer service culture in your organization, get a copy of Customer Service Skills for Success.

Learn All About Robert C. ‘Bob’ Lucas Now…

Understand Why He is an Authority in the Customer Service Skills Industry

Robert C. ‘Bob’ Lucas has been a trainer, presenter, customer service expert, and adult educator for over four decades. He has written hundreds of articles on training, writing, self-publishing, and workplace learning skills and issues. He is also an award-winning author who has written thirty-seven books on topics such as, writing, relationships, customer service, brain-based learning, and creative training strategies, interpersonal communication, diversity, and supervisory skills. Additionally, he has contributed articles, chapters, and activities to eighteen compilation books. Bob retired from the U.S. Marine Corps in 1991 after twenty-two years of active and reserve service.

Make Money Writing Books: Proven Profit Making Strategies for Authors by Robert W. Lucas at Amazon.com.

The key to successfully making money as an author and/or self-publisher is to brand yourself and your company and to make yourself and your book(s) a household name. Part of this is face-to-face interaction with people at trade shows, library events, book readings, book store signings, blogging or guest blogging on a topic related to their book(s). Another strategy involves writing articles and other materials that show up online and are found when people search for a given topic related to a topic about which the author has written.

If you need help building an author platform, branding yourself and your book(s) or generating recognition for what you do, Make Money Writing Books will help. Bob’s popular book addresses a multitude of ideas and strategies that you can use to help sell more books and create residual and passive income streams. The tips outlined in the book are focused to help authors but apply to virtually any professional trying to increase personal and product recognition and visibility.

In my book Customer Service Skills for Success, I define customer service as “the ability of knowledgeable, capable, and enthusiastic employees to deliver products and services to their internal and external customers in a manner that satisfies identified and unidentified needs and ultimately results in positive word-of-mouth publicity and return business.”

Customer Service Inspirational Quote – Sam Walton

Customer Service Inspirational Quote – Sam Walton

“High Expectations are the key to everything.” – Sam Walton

Customer Service Inspirational Quote - Sam Walton

A key to being a successful customer service representative is gaining the knowledge and skills necessary to deal with a changing global business environment. In today’s world, it is not enough for service providers to simply be knowledgeable about their organization’s products and services. They must also have effective interpersonal skills (e.g. verbal, nonverbal and listening), knowledge of the needs, wants and expectations of different demographic groups (e.g. gender, cultural, ethnic, age and abilities), and solid customer service skills. These crucial skills can provide the tools to effectively communicate and handle the types of interactions that can occur daily in any customer-provider interaction (e.g. negotiation, conflict resolution, sales, and service recovery).

For additional information and ideas on how to deliver effective customer service in a diverse world, get copies of Please Every Customer: Delivering Stellar Customer Service Across Cultures and Customer Service Skills for Success.

Learn All About Robert C. ‘Bob’ Lucas Now

Understand Why He is an Authority in the Customer Service Skills Industry

Robert C. ‘Bob’ Lucas has been a trainer, presenter, customer service expert, and adult educator for over four decades. He has written hundreds of articles on training, writing, self-publishing, and workplace learning skills and issues. He is also an award-winning author who has written thirty-seven books on topics such as, writing, relationships, customer service, brain-based learning, and creative training strategies, interpersonal communication, diversity, and supervisory skills. Additionally, he has contributed articles, chapters, and activities to eighteen compilation books. Bob retired from the U.S. Marine Corps in 1991 after twenty-two years of active and reserve service.

Make Money Writing Books: Proven Profit Making Strategies for Authors by Robert W. Lucas at Amazon.com.

The key to successfully making money as an author and/or self-publisher is to brand yourself and your company and to make yourself and your book(s) a household name. Part of this is face-to-face interaction with people at trade shows, library events, book readings, book store signings, blogging or guest blogging on a topic related to their book(s). Another strategy involves writing articles and other materials that show up online and are found when people search for a given topic related to a topic about which the author has written.

If you need help building an author platform, branding yourself and your book(s) or generating recognition for what you do, Make Money Writing Books will help. Bob’s popular book addresses a multitude of ideas and strategies that you can use to help sell more books and create residual and passive income streams. The tips outlined in the book are focused to help authors but apply to virtually any professional trying to increase personal and product recognition and visibility.

In my book Customer Service Skills for Success, I define customer service as “the ability of knowledgeable, capable, and enthusiastic employees to deliver products and services to their internal and external customers in a manner that satisfies identified and unidentified needs and ultimately results in positive word-of-mouth publicity and return business.”

Customer Service Quote – Henry Ford

Customer Service Quote – Henry Ford

The phrase quality customer service is often bantered around in organizations. While some employees strive to deliver the best customer service possible, others simply show up for work and go through the motions. Likewise, some supervisors and managers are satisfied with just meeting minimal standards and do not continually look for ways to improve the system and enhance the customer experience.

It is a shame that in an economy where good jobs are hard to find, many employees are just “waiting to get another job” instead of dedicating themselves to give the best customer service possible each day. What these people fail to realize is that when they slight their internal and external customers by providing minimal effort, they not only taint the reputation of the organization and cost it money; they also damage their own professional image and limit opportunities and rewards for themselves at the same time.

Henry Ford summed up the reason to develop and maintain a customer-centric organization when he said the following:

Customer Service Quote - Henry Ford

“It is not the employer who pays the wages.

Employers only handle the money.

It is the customer who pays the wages.”

– Henry Ford

For ideas and strategies on how to effectively create and maintain a customer-centric organization, get a copy of Customer Service Skills for Success and How to Be  Great Call Center Representative.

About Robert C. Lucas – An Award-Winning Author and Customer Service Expert

Bob Lucas has been a trainer, presenter, customer service expert, and adult educator for over four decades. He has written hundreds of articles on training, writing, self-publishing, and workplace learning skills and issues. He is also an award-winning author who has written thirty-seven books on topics such as, writing, relationships, customer service, brain-based learning, and creative training strategies, interpersonal communication, diversity, and supervisory skills. Additionally, he has contributed articles, chapters, and activities to eighteen compilation books. Bob retired from the U.S. Marine Corps in 1991 after twenty-two years of active and reserve service.

Make Money Writing Books: Proven Profit Making Strategies for Authors by Robert W. Lucas at Amazon.com.

The key to successfully making money as an author and/or self-publisher is to brand yourself and your company and to make yourself and your book(s) a household name. Part of this is face-to-face interaction with people at trade shows, library events, book readings, book store signings, blogging or guest blogging on a topic related to their book(s). Another strategy involves writing articles and other materials that show up online and are found when people search for a given topic related to a topic about which the author has written.

If you need help building an author platform, branding yourself and your book(s) or generating recognition for what you do, Make Money Writing Books will help. Bob’s popular book addresses a multitude of ideas and strategies that you can use to help sell more books and create residual and passive income streams. The tips outlined in the book are focused to help authors but apply to virtually any professional trying to increase personal and product recognition and visibility.

In my book Customer Service Skills for Success, I define customer service as “the ability of knowledgeable, capable, and enthusiastic employees to deliver products and services to their internal and external customers in a manner that satisfies identified and unidentified needs and ultimately results in positive word-of-mouth publicity and return business.”

Definition of a Customer – Quote by Mahatma Gandhi

Definition of a Customer – Quote by Mahatma Gandhi

Customers come in all sizes, shapes, and descriptions in this multicultural, diverse world. Chances are that you will encounter many people daily who are not like you, who do not think like you and who do not want or expect the same things that you do. This is why it crucial for every employee, from the executive level to the front line, to adopt a customer-centric approach to dealing with people.

Everyone in the organization should strive to increase their knowledge and skills related to people, cultures, and different human factors (e.g. age, gender, race, etc) so that they have a better perspective on how to potentially interact on an individual level with current and potential customers.

Additionally, all employees should keep something that Mahatma Gandhi once said about customers in mind:

Definition of a Customer - Quote by Mahatma Gandhi

Learn about Robert C. Lucas – A Big Fan of Mahatma Gandhi

Bob Lucas has been a trainer, presenter, customer service expert, and adult educator for over four decades. He has written hundreds of articles on training, writing, self-publishing, and workplace learning skills and issues. He is also an award-winning author who has written thirty-seven books on topics such as, writing, relationships, customer service, brain-based learning, and creative training strategies, interpersonal communication, diversity, and supervisory skills. Additionally, he has contributed articles, chapters, and activities to eighteen compilation books. Bob retired from the U.S. Marine Corps in 1991 after twenty-two years of active and reserve service.

Make Money Writing Books: Proven Profit Making Strategies for Authors by Robert W. Lucas at Amazon.com.

The key to successfully making money as an author and/or self-publisher is to brand yourself and your company and to make yourself and your book(s) a household name. Part of this is face-to-face interaction with people at trade shows, library events, book readings, book store signings, blogging or guest blogging on a topic related to their book(s). Another strategy involves writing articles and other materials that show up online and are found when people search for a given topic related to a topic about which the author has written.

If you need help building an author platform, branding yourself and your book(s) or generating recognition for what you do, Make Money Writing Books will help. Bob’s popular book addresses a multitude of ideas and strategies that you can use to help sell more books and create residual and passive income streams. The tips outlined in the book are focused to help authors but apply to virtually any professional trying to increase personal and product recognition and visibility.

Here are a few more quotes to enjoy reading from Mahatma Gandi…

  • In a gentle way, you can shake the world.
  • What barrier is there that love cannot break?
  • In doing something, do it with love or never do it at all.
  • Gentleness, self-sacrifice, and generosity are the exclusive possession of no one race or religion.
  • The best way to find yourself is to lose yourself in the service of others.
  • A ‘No’ uttered from deepest conviction is better and greater than a ‘Yes’ merely uttered to please, or what is worse, to avoid trouble.
  • A man is but the product of his thoughts what he thinks, he becomes.
  • They cannot take away our self-respect if we do not give it to them.
  • Happiness is when what you think, what you say, and what you do are in harmony.
  • To lose patience is to lose the battle.
  • My faith is brightest in the midst of impenetrable darkness.
  • That service is the noblest which is rendered for its own sake.
  • Even if the paradise of material satisfaction, which they envisage as their final goal, realized on earth, it would not bring mankind either contentment or peace.
  • The difference between what we do and what we are capable of doing would suffice to solve most of the world’s problems.
  • I suppose leadership at one time meant muscles, but today it means getting along with people.
  • It is unwise to be too sure of one’s own wisdom. It is healthy to be reminded that the strongest might weaken and the wisest might err.
  • You can chain me, you can torture me, you can even destroy this body, but you will never imprison my mind.
  • To give pleasure to a single heart by a single act is better than a thousand heads bowing in prayer.
  • There is nothing that wastes the body like worry, and one who has any faith in God should be ashamed to worry about anything whatsoever.
  • There is a sufficiency in the world for man’s need but not for man’s greed.
  • Honest disagreement is often a good sign of progress.
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