Category Archives: customer service quotation

Encouraging Customer Loyalty Can Result in Increased Customer Retention

If you are a customer service representative, one of your key roles is to help create a customer-centric environment designed to identify and meet customer expectations. To accomplish this, you must ensure that you continue to enhance your knowledge of the organization’s products and services. You must also … Continue reading

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Imrpoving Customer Service With Active Listening Skills

Delivering excellent customer service to your internal and external customers requires strong interpersonal communication skills, especially in the area of listening. Listening effectively is the primary means that many customer service representatives use during communication to determine the needs of … Continue reading

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Strong Customer Relations Result From Excellent Customer Service

Providing excellent customer service should be the goal of everyone in your organization, not just front line customer service representatives. Ultimately, customer satisfaction and customer retention are about how well you care about your job and the quality of customer service you … Continue reading

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Customer Relations Equal Sales, Customer Satisfaction and Customer Retention

If you are not striving to build the best customer relationships possible with those you encounter in your organization, then you are failing as a service professional. Everyone from front-line customer service representatives to senior management have a responsibility to do … Continue reading

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Customer Satisfaction Helps Build Brand and Customer Loyalty

To be successful as a customer service representative, it is important that you recognize that consumer behavior has changed in the past decade or so, and that this impacts your customer’s needs, wants and expectations. There are several important things you … Continue reading

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Brand and Customer Loyalty Is Earned Not Given Freely

Consumer behavior and spending habits, customer needs, wants and expectations and customer satisfaction levels change constantly. There can be wide differences in the way that customers perceive an item or event when seeking services and products depending on diversity factors, … Continue reading

Posted in brand loyalty, consumer behavior, consumer spending habits, customer appreciation, customer expectations, customer loyalty, customer needs, customer retention, customer satisfaction, Customer Service, customer service quoatation, customer service quotation, customer service representatives, customer service skills, customer wants, daily quote, daily quotes, delivering excellent customer service | Tagged , , , | Leave a comment

Strengthening Customer Relationships Through Strong Verbal and Non Verbal Communication Skills

We live in an era in which people from all over the world come together in various situations throughout any given day. They bring with them individual experiences, education levels, cultural and personal backgrounds, preferences, opinions, and perspectives. Any or all … Continue reading

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Customer Service Quote – Marshall Field

Whether you like it or not, if you are in the customer service profession, you are in the people business. That requires continually looking ways for building customer relationships and strategies for customer retention.  To succeed, you must have a sound understanding about people … Continue reading

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Customer Relations Quote – John Russell

Positive customer relations are priceless when it comes to creating customer satisfaction. Everyone in an organization should be focused on build sound customer relationships in order to create customer and brand loyalty, generate positive word-of-mouth publicity, meet customer needs, wants and … Continue reading

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Customer Service Quote – Edward De Bono

In the age of global customer service and Internet access and big box stores, many companies and organizations offer the same products as their competitors. The key to who wins in the race to gain new customers and customer retention is which … Continue reading

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