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Category Archives: customer service skills
4 Proven Ways to Improve Customer Service Skills
Are you consistently looking for ways to improve customer service skills? If so, that is a smart and professional strategy in today’s globally competitive marketplace. Not matter what type of business or organization you belong to, developing and honing your customer … Continue reading
Customer Service Skills That Lead to Customer Satisfaction
As a customer service professional, what can you do to enhance customer satisfaction and build a lasting relationship with your customers? If you answered “improve your customer service skills and knowledge,” you are correct. Unfortunately, many managers and their organizations … Continue reading
Active Listening – Your Key to Customer Service Success
Customer service success should be a primary goal for everyone in an organization. Since there is no organization without satisfied customers, making sure that they are understood and served effectively should be a strategic initiative. That means taking service down to a … Continue reading
Key Elements of a Positive Customer Service Culture
Managers often talk about the importance of establishing a customer service culture. Unfortunately, employees often do not know what that means because they do not receive training to help them understand their role in the process. This article outlines four key elements of a … Continue reading
Handling Angry Customers
There seem to be a number of issues that are driving the anger that many customers display when dealing with customer service representatives these days. Contributing factors might include the economy, displeasure with government, unemployment, perceived poor service in general … Continue reading
Posted in brand loyalty, communication skills, customer satisfaction, customer service representatives, customer service skills, Service breakdowns
Tagged customer service skills, dealing with customers, handling angry customers
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Four Customer Service Skills That Can Help Enhance Customer Satisfaction
Effective customer service skills that can help enhance customer satisfaction are important for every employee in an organization. However, they are crucial for front-line customer service representatives who are the first contact point for customers. Today’s customer contacts come from many sources: … Continue reading
Posted in communication skills, customer loyalty, customer satisfaction, customer service representatives, customer service skills, customer service training, listening skills, nonverbal communication, verbal communication skills
Tagged customer satisfaction, customer service skills, effective communication skills
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Preparing Customer Service Representatives in the Twenty-First Century
Preparing customer service representatives in the twenty-first century has become a prime strategic initiative in many organizations. That is because they face many challenges in achieving customer satisfaction, increasing customer retention and building customer loyalty that their predecessors did not … Continue reading
Posted in customer loyalty, customer retention, customer satisfaction, customer service across cultures, customer service skills
Tagged customer churn, customer service, customer service representative
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More Typical Customer Contact Center Representative Competencies
In a previous blog article, I discussed crucial competencies call center and customer care center applicants and employees must possess to be successful when interacting with customers. In this article, I share more typical customer contact center representative competencies. I do … Continue reading
Posted in customer retention, customer satisfaction, Customer Service, customer service representatives, customer service skills, Technology based customer service, verbal communication skills
Tagged interpersonal communication skills, multitasking, problem solving
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Providing Effective Customer Service in a Diverse World
Providing effective customer service in a diverse world is something that virtually anyone in an organization must master in today’s business world. As the world grows smaller economically and otherwise (e.g. world trade, international travel, outsourcing and offshoring of jobs, worldwide … Continue reading
Posted in cultural awareness, cultural diversity, customer satisfaction, Customer Service, customer service across cultures, customer service diversity, customer service skills, impact of diversity on customer service
Tagged beliefs, call center representatives, cultural differences, customer satisfaction
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