Category Archives: customer service skills

4 Proven Ways to Improve Customer Service Skills

Are you consistently looking for ways to improve customer service skills? If so, that is a smart and professional strategy in today’s globally competitive marketplace. Not matter what type of business or organization you belong to, developing and honing your customer … Continue reading

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Customer Service Skills That Lead to Customer Satisfaction

As a customer service professional, what can you do to enhance customer satisfaction and build a lasting relationship with your customers? If you answered “improve your customer service skills and knowledge,” you are correct. Unfortunately, many managers and their organizations … Continue reading

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Active Listening – Your Key to Customer Service Success

Customer service success should be a primary goal for everyone in an organization. Since there is no organization without satisfied customers, making sure that they are understood and served effectively should be a strategic initiative. That means taking service down to a … Continue reading

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Key Elements of a Positive Customer Service Culture

Managers often talk about the importance of establishing a customer service culture. Unfortunately, employees often do not know what that means because they do not receive training to help them understand their role in the process. This article outlines four key elements of a … Continue reading

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Handling Angry Customers

There seem to be a number of issues that are driving the anger that many customers display when dealing with customer service representatives these days. Contributing factors might include the economy, displeasure with government, unemployment, perceived poor service in general … Continue reading

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Four Customer Service Skills That Can Help Enhance Customer Satisfaction

Effective customer service skills that can help enhance customer satisfaction are important for every employee in an organization. However, they are crucial for front-line customer service representatives who are the first contact point for customers. Today’s customer contacts come from many sources: … Continue reading

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Preparing Customer Service Representatives in the Twenty-First Century

         Preparing customer service representatives in the twenty-first century has become a prime strategic initiative in many organizations. That is because they face many challenges in achieving customer satisfaction, increasing customer retention and building customer loyalty that their predecessors did not … Continue reading

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More Typical Customer Contact Center Representative Competencies

In a previous blog article, I discussed crucial competencies call center and customer care center applicants and employees must possess to be successful when interacting with customers. In this article, I share more typical customer contact center representative competencies. I do … Continue reading

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Typical Customer Contact Center Representative Competencies

To perform well in a call center/customer care center, employees must possess some very special competencies or capacities/abilities to perform required job tasks. Because of the specific requirements of the job, organizations must look for candidates possessing many of these typical customer contact … Continue reading

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Providing Effective Customer Service in a Diverse World

Providing effective customer service in a diverse world is something that virtually anyone in an organization must master in today’s business world. As the world grows smaller economically and otherwise (e.g. world trade, international travel, outsourcing and offshoring of jobs, worldwide … Continue reading

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