Category Archives: customer service standards

Nonverbal Communication With Customers

To be successful in the service profession, you must be aware that nonverbal communication is occurring between you and your customer(s). These unspoken messages to others make it impossible for you to not communicate. That is because no matter how … Continue reading

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Customer Service Excellence Quote – Macy’s Department Store Motto

Customer service excellence should be a primary goal for any organization. Attainment of this crucial element by any organization is key to success Without it, and satisfied customers who keep coming back and sharing their positive experiences with others, there is … Continue reading

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The Role of Mission and Vision Statements in Customer Service

Most successful organizations have written mission and vision statements that answer the questions of “What does the organization do?” and “Why does the organization exist?” Mission statements should always tie back to the vision statement and should be incorporated into … Continue reading

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U.S. House passes federal ‘customer service’ bill

The House approved legislation that aims to improve “customer service” across federal agencies.  The House passed the bill, the Government Customer Service Improvement Act (H.R. 1660), by unanimous consent on July 31. According to the bill’s sponsors, the legislation will build … Continue reading

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