Category Archives: employee attitude

A 100 Percent ATTITUDE Is Crucial for Customer Service Representatives

Organizations are constantly looking for better ways to increase customer satisfaction, generate additional revenue and spark customer retention. While some customer service professionals say that brand loyalty and keeping customers for life is an unachievable goal, there are some strategies … Continue reading

Posted in brand loyalty, communication skills, customer centric, Customer communication, customer loyalty, customer retention, customer satisfaction, Customer Service, customer service across cultures, customer service representatives, customer service skills, employee attitude, listening skills, nonverbal communication, quality customer service, verbal communication skills | Tagged , , | Leave a comment

The Cost of Poor Customer Service

A recent experience with Century Link recently validated what I regularly tell customer service workshop participants and readers of my customer service books. I thought I’d share it with you along with customer service success tips that can improve customer service … Continue reading

Posted in communication skills, Customer communication, customer expectations, customer loyalty, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service over the telephone, customer service representatives, customer service skills, customer service training, customer-focused organizations, delivering excellent customer service, employee attitude, internal customer service, Projecting a positive telephone service image, quality customer service | Tagged , , | Comments Off on The Cost of Poor Customer Service

Causes of Customer Service Breakdowns – Being Preoccupied

There are numerous reasons why customer service breakdowns occur. These run the spectrum from lack of sound customer service skills to bad customer service representative attitude. In today’s hectic workplace where customer service representatives are constantly multitasking, it is sometimes … Continue reading

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Building Customer Relationships – Four Crucial Factors That Impact Service Outcomes

Customer relationships are impacted by many factors that begin once a customer and customer service representative or other employee comes into contact with a current or potential customer. These people are either internal customers who work for the organization, or external customers … Continue reading

Posted in communication skills, Customer communication, customer expectations, customer needs, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service over the telephone, customer service representatives, customer service skills, customer service training, customer wants, delivering excellent customer service, employee attitude, nonverbal communication | Tagged , , | Leave a comment

Employee Attitude Is a Key to Building Effective Customer Relationships

Positive customer relations are something that every customer service representative and every other employee from the top down in any organization should make a priority. By putting more effort into establishing, nurturing and expanding customer relationships organizations can look increased sales and ultimately … Continue reading

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What is Great Customer Service?

What is great customer service? This is a question often asked in my customer service workshops and by people trying to determine how to get the best value for their money when searching out businesses where they might spend it. Unfortunately, … Continue reading

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Sound Customer Relations Strategies at TBS Travel Keeps Cruisers Coming Back

I thought I’d take time to share a real jewel in the travel industry if you love to travel as much as my wife and I do. We are enthusiastic cruisers and world travelers. There are so many beautiful and unique … Continue reading

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Evaluating Your Nonverbal Communication When Dealing With Customers

To get a better idea of how you present yourself to customers nonverbally, ask a co-worker to use the following guidelines and evaluate your nonverbal communication during a service transaction with a customer. Once it is over, spend some time … Continue reading

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Happy Waitress Even Happier After Receiving Astounding Tip

Many servers in the restaurant and hospitality industries and well, as customer service professionals in general, are underpaid and often overworked. This is unfortunate because, like many customer service representatives who work for minimum wage or less, they often do not make … Continue reading

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Interpersonal Communication Quote – Theodore Roosevelt

Posted in communication skills, customer appreciation, Customer communication, customer relationship management, customer satisfaction, Customer Service, customer service 101, customer service quotation, customer service quote, customer service skills, customer-focused organizations, delivering excellent customer service, employee attitude, methods of communication, quality customer service, quotations, Service 101, verbal communication skills | Tagged , , | Comments Off on Interpersonal Communication Quote – Theodore Roosevelt