Category Archives: nonverbal communication

The Power of Non Verbal Communication Skills in Customer Service

Like other customer service skills, nonverbal communication is a strong component of interactions between a customer service representative and current or potential customers. For example, nodding of the head is often used (and overused) by many customer service professionals people to … Continue reading

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Strengthening Customer Relationships Through Strong Verbal and Non Verbal Communication Skills

We live in an era in which people from all over the world come together in various situations throughout any given day. They bring with them individual experiences, education levels, cultural and personal backgrounds, preferences, opinions, and perspectives. Any or all … Continue reading

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Customer Service Quote – Marshall Field

Whether you like it or not, if you are in the customer service profession, you are in the people business. That requires continually looking ways for building customer relationships and strategies for customer retention.  To succeed, you must have a sound understanding about people … Continue reading

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What is Great Customer Service?

What is great customer service? This is a question often asked in my customer service workshops and by people trying to determine how to get the best value for their money when searching out businesses where they might spend it. Unfortunately, … Continue reading

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Nonverbal Communication Tips – The Importance Gestures in Customer Communication

Never underestimate the power of nonverbal communication when interacting with your customers or others. The issue is so important that entire books have been written on the topic. This articles provides some nonverbal communication tips related to gesturing that you … Continue reading

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Nonverbal Communication with Customers: Using Gestures to Build Strong Relationships

Using effective nonverbal communication with customers is a powerful way to send and receive messages that enhance your meaning and can lead to customer satisfaction. This is because many research studies have found that nonverbal cues often override verbal messages that … Continue reading

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Effective Verbal Communication Can Lead To Customer Satisfaction and Customer Retention

You may have heard that the expression it is sometimes not what you, but how you say it that makes a difference. Nothing is more true when you are dealing with a multi-cultural, diverse customer-base. In many situations, when customer … Continue reading

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Nonverbal Communication in Customer Service

The power of the eyes in communication have been known for centuries. This is demonstrated by a simple nonverbal communication quote by Ralph Waldo Emerson in the 19th century. Projecting what he was saying to today’s workplace… nonverbal communication in customer service can … Continue reading

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Customer Service Training Should Address Nonverbal Communication

Good verbal and nonverbal communication skills are crucial for any customer service representative who wants to deliver the best customer service possible. This is why any customer service training should address  nonverbal communication. The art of sending and receiving messages through words … Continue reading

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Three Positive Nonverbal Communication Cues for Customer Service Representatives

Many customer service representatives struggle to gain and maintain strong relationships with their customers. Often, this is due to their inability to effectively communicate face-to-face with others. In many instances, they do not even realize that their nonverbal communication style … Continue reading

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