Category Archives: Uncategorized

Perceptions of Time Can Impact Customer Relationships

Perceptions of time can impact customer relationships. An understanding of the concept and value of time differences between individuals is crucial for any employee since they are likely to interact with people from other cultures periodically. By recognizing that customers … Continue reading

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Nonverbal Communication for Customer Service Representatives

One of the key skills that customer service representatives must master is the art of sending and receiving nonverbal messages effectively. The likelihood of building positive interpersonal relationships with customers increases significantly when you master the ability to accurately understand facial … Continue reading

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Customer Service Quality Quote – Robert W. Lucas

In a global, competitive customer environment of today, the organizations that survive and prosper will be those that do the unexpected by determining the true needs, wants and expectations of their customers and addressing them. These are the companies and institutions … Continue reading

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Customer Service Quote – Maya Angelou

One of the most important means for customer service representatives to create a customer-centric environment is to think of ways to build a sound relationship with everyone with whom they come into contact. By going out of your way to identify … Continue reading

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Sale on Kindle Version of Make Money Writing Books by Robert W. Lucas

From December 28th, 2013 until January 5th, 2014 you can get a discounted electronic copy of Make Money Writing Books: Proven Profit Making Strategies for Authors by Robert W. Lucas at Amazon.com. The key to successfully making money as an author and/or self … Continue reading

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The Importance of Customer Service Representatives in Organizational Success

The business of customer service is all about people. Whether you are the CEO discussing strategic relationships with potential business partners, a salesperson sharing product or service information with a potential customer, a call center representative gathering information from a … Continue reading

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Customer Satisfaction Quote – Peter F. Drucker

Building good relationships in order to increase customer satisfaction is valuable – because it can lead to repeat business – the key to keeping a business productive and profitable. Satisfaction is a big factor for many customers in remaining loyal. … Continue reading

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Customer Service Quote – The Value of Dissatisfied Customers

Customers who are unhappy or dissatisfied can be a real challenge for many customer service representatives. They require additional time and effort to appease, they can create a public display, and they can also affect organizational and service provider satisfaction … Continue reading

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Delivering Customer Service to a Diverse Customer Base

Personal awareness on the part of customer service representatives is the first step in delivering customer service to a diverse customer base. The word diversity encompasses a broad range of differences. Many people only associate the term diversity with cultural … Continue reading

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Successfully Addressing Diversity as a Service Provider

As the world grows smaller economically and otherwise through world trade, international travel, outsourcing and off shoring of jobs, worldwide Internet access, international partnerships between organizations and technologically transmitted information exchange, the likelihood that you will have contact as a … Continue reading

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