Customer Satisfaction Quote – Horst Schultz

Meeting your customer’s needs, wants and expectations are the keys to creating brand and customer loyalty.

As Horst Schultz is quoted as saying:

Customer Satisfaction Quote - Horst Schultz

About admin

Bob Lucas has been a trainer, presenter and adult educator for over four decades. He who has written hundreds of articles on training, writing, self-publishing and workplace learning skills and issues. He is also an award-winning author who has written thirty-three books on topics such as, customer service, brain based learning and creative training strategies, interpersonal communication, diversity, and supervisory skills. Additionally, he has contributed articles, chapters and activities to eighteen compilation books. Bob retired from the U.S. Marine Corps in 1991 after twenty-two years of active and reserve service.
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