Customer Service Quality Quote – Robert W. Lucas

Customer Service Quality Quote – Robert W. Lucas

In a global, competitive customer environment of today, the organizations that survive and prosper will be those that do the unexpected by determining the true needs, wants and expectations of their customers and addressing them. These are the companies and institutions that go beyond the traditional paradigms of business and the way that they deliver products and services to customers.

While many things are evolving that impact you, your organization and customers, there are still things that can be controlled.

As an international author and customer service consultant, Robert W. Lucas has said:

“The one aspect of the customer service process over which you and your organization do have control — is the level and quality of service that is provided to your customers.” Customer Service Quality Quote by Robert W. Lucas

Customer Service Quality Quote - Robert W. LucasFor information on proven customer service processes and skills that can help forge a solid service strategy and help gain and retain customers, get copies of Customer Service Skills for Success and Please Every Customer: Delivering Stellar Customer Service Across Cultures.

About Robert C. Lucas

Bob Lucas has been a trainer, presenter, customer service expert, and adult educator for over four decades. He has written hundreds of articles on training, writing, self-publishing, and workplace learning skills and issues. He is also an award-winning author who has written thirty-seven books on topics such as, writing, relationships, customer service, brain-based learning, and creative training strategies, interpersonal communication, diversity, and supervisory skills.

Additionally, he has contributed articles, chapters, and activities to eighteen compilation books. Bob retired from the U.S. Marine Corps in 1991 after twenty-two years of active and reserve service.

Bob Lucas B.S., M.A., M.A, CPLP is the principal in Robert W. Lucas Enterprises, Inc and an internationally-known author; learning and performance professionals. He has written and contributed to numerous books on the subject of customer service skill training.

He regularly conducts workshops on creative training, train-the-trainer, customer service, interpersonal communication, and management,
and supervisory skills.

Learn more about Bob and his organization at and follow his blogs at,, and Like Bob at

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