Customer Service Quote – Marshall Field

Customer Service Quote - Marshall FieldWhether you like it or not, if you are in the customer service profession, you are in the people business. That requires continually looking ways for building customer relationships and strategies for customer retention.  To succeed, you must have a sound understanding about people from all walks of life and master the skills of verbal and non verbal communication.

If you are looking for ways to enhance your interpersonal communication and customer service skills and to create an environment where customers enjoy their contacts with you and your organization, get copies of Customer Service Skills for Success and Please Every Customer: Delivering Stellar Customer Service Across Cultures.

About admin

Bob Lucas has been a trainer, presenter and adult educator for over four decades. He who has written hundreds of articles on training, writing, self-publishing and workplace learning skills and issues. He is also an award-winning author who has written thirty-three books on topics such as, customer service, brain based learning and creative training strategies, interpersonal communication, diversity, and supervisory skills. Additionally, he has contributed articles, chapters and activities to eighteen compilation books. Bob retired from the U.S. Marine Corps in 1991 after twenty-two years of active and reserve service.
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