Customer Service Tip – Use Behavioral Style Assessments Surveys to Better Understand Yourself and Your Customers

By better understanding yourself and why you behave the way that you do when interacting with customers and other people, you can work toward building stronger relationships in the future. This is especially true when interacting with customers and potential customers. The point is that the more you know about people, the better  prepared you are to deliver excellent service, meet customer wants, needs and expectations, provide satisfaction and aid customer and brand loyalty.

Customer Service Tip -  Use Behavioral Style Assessments Surveys to Better Understand Yourself and Your CustomersOne way to achieve better self-awareness is to use commercially available self-assessment surveys (questionnaires) that are available online or through consultants who specialize in their use. By attending training sessions that use and help explain these instruments you can be a more rounded individual personally. You can also start to recognize the behavioral traits that you display in others. In doing so, you can start to tailor your actions and reactions to other people in different situations in order to help mold a more positive situational outcome. This is especially true when there is emotion or negative energy involved displayed on either person’s part during a customer-provider interaction.

Two popular commercially available surveys or questionnaires include:

For more ideas on how to improve relationships with customers and how to apply knowledge of behavioral styles for building stronger customer-provided relationships, get a copy of Customer Service Skills for Success (Chapter 6).

About admin

Bob Lucas has been a trainer, presenter and adult educator for over four decades. He who has written hundreds of articles on training, writing, self-publishing and workplace learning skills and issues. He is also an award-winning author who has written thirty-three books on topics such as, customer service, brain based learning and creative training strategies, interpersonal communication, diversity, and supervisory skills. Additionally, he has contributed articles, chapters and activities to eighteen compilation books. Bob retired from the U.S. Marine Corps in 1991 after twenty-two years of active and reserve service.
This entry was posted in consumer behavior, consumer behaviour, customer centric, Customer communication, customer relationship management, Customer Service, customer service 101, delivering excellent customer service, quality customer service, Service 101 and tagged , , , , , , . Bookmark the permalink.