Happy Waitress Even Happier
After Receiving Astounding Tip
Many servers in the restaurant and hospitality industries and well, as customer service professionals in general, are underpaid and often overworked. This is unfortunate because, like many customer service representatives who work for minimum wage or less, they often do not make enough to pay for basic essentials.
It is for that reason that a recent story by Lauren Tuck of the Shine Staff put the spotlight on why it is important to provide superior customer service, and on customers who appreciate great service and are willing to open their hearts and bank accounts to help out deserving employees. Tuck’s blog article highlights how the generosity of one customer was touched by a deserving server’s financial plight and took action to make her life better.
The example highlighted in the article also serves as a great example for others in the service industry who may go to work disgruntled and as a result deliver marginal or sub-standard service to their customers. Quite simply by following basic rules of positive service, they can make a customer service experience one that is not only appreciated but also rewarded generously.
For ideas and techniques that can be used to develop excellent customer service skills and deliver superior customer service, get copies of Customer Service Skills for Success and Please Every Customer: Designing Stellar Customer Service Across Cultures.
About Robert C. Lucas
Bob Lucas has been a trainer, presenter, customer service expert, and adult educator for over four decades. He has written hundreds of articles on training, writing, self-publishing, and workplace learning skills and issues. He is also an award-winning author who has written thirty-seven books on topics such as, writing, relationships, customer service, brain-based learning, and creative training strategies, interpersonal communication, diversity, and supervisory skills.
Additionally, he has contributed articles, chapters, and activities to eighteen compilation books. Bob retired from the U.S. Marine Corps in 1991 after twenty-two years of active and reserve service.
Bob Lucas B.S., M.A., M.A, CPLP is the principal in Robert W. Lucas Enterprises, Inc and an internationally-known author; learning and performance professionals. He has written and contributed to numerous books on the subject of customer service skill training.
He regularly conducts workshops on creative training, train-the-trainer, customer service, interpersonal communication, and management,
and supervisory skills.
Learn more about Bob and his organization at www.robertwlucas.com and follow his blogs at www.robertwlucas.com/wordpress,
www.customerserviceskillsbook.com, and www.thecreativetrainer.com. Like Bob at www.facebook.com/robertwlucasenterprises