Customer Service Quote – Anonymous In my book Customer Service Skills for Success, I define customer service as “the ability of knowledgeable, capable, and enthusiastic employees to deliver products and services to their internal and external customers in a manner that satisfies identified and unidentified needs and ultimately results in positive word-of-mouth publicity and return … Read more
Customer Satisfaction Quote – Peter F. Drucker Building good relationships in order to increase customer satisfaction is valuable – because it can lead to repeat business – the key to keeping a business productive and profitable. Satisfaction is a big factor for many customers in remaining loyal. In your own organization, your efforts could be … Read more
Quote on Customer Loyalty – Chip Bell “Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you.” – Chip Bell In an era of global competition, technology-based service, and a shifting economy, organizations are looking for new and creative ways to gain and retain … Read more
Service Recovery Quote – Donald Porter The question of “What is good customer service” has been brought up occasionally in customer service workshops that I have done. And, while there is no one answer to the query, there are certainly a number of elements that do fall into the category of “good.” For example, in the … Read more
Customer Service Quote – Sam Walton “The goal as a company is to have customer service that is not just the best, but legendary.” – Sam Walton Founder of Walmart Customer service is not just the job of customer service representatives and others on the “front line.” It is a crucial role that everyone from … Read more
Nonverbal Communication Quote – Peter F. Drucker Various studies indicate that the majority of message meaning during an interaction between two people is often received through nonverbal means (e.g. facial expressions, gestures, and vocal qualities). Even as you speak to your customers, they are likely to be extracting additional messages from your physical presence, how … Read more
Customer Service Quote – Brian Tracy Many customer service representatives and others in their organization fail to realize that the first impression a customer or potential customer gets when contacting an organization can impact the customer-provider relationship. It can also dictate the success that you and the organization will have and whether the customer will … Read more
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