Process Improvement Quote – Bill Gates Organizations that remain vigilant by continually seeking process improvement and looking for ways to enhance the service experience for their customers are the ones that survive in a turbulent time. By investing time, effort and money into employee training and development of new ways to stay competitive, these organizations … Read more
Strategies for Improving Your Service Culture In the past, organizations were continually making changes to their product and service lines to try to attract and hold customers. Often this has been their primary approach to customer satisfaction. Many major organizations have become more customer-centric and stress long-term relationships with customers. They realize that it is … Read more
Importance of a Positive Attitude in a Service Culture Ever thought about the word attitude? Some say that attitude is everything. If yours is positive, then you likely succeed and are happy. If it is negative, chances are you find yourself feeling depressed and constantly dealing with stressful situations or confrontations with others. Look at … Read more
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