Customer Service Strategies That Aid Customer Satisfaction and Retention It seems like many organizations are spending a lot of time, effort and money try to impress or “wow” customers, rather than focusing on solid strategies for simply giving them what they want and expect. Unfortunately, a lot of people I know tell me that they … Read more
Superior Customer Service at Fields Chrysler Jeep Dodge Ram When was the last time you actually “enjoyed” a car buying experience? The answer for me is never in the past 40 years,,, until I recently visited the Fields Chrysler Jeep Dodge Ram dealership in Sanford, Florida to purchase a car for my wife. As a … Read more
Customer Service Skills for Success – Tips for Delivering Excellent Customer Service In one of my books, Customer Service: Skills for Success, I feature how-to strategies on topics for customer service representatives that can assist in moving from good customer service to excellent customer service delivery. By applying strategies found in the text, customer service professionals can enhance … Read more
Interpersonal Communication Skills Quote – Robert W. Lucas Excellent customer service skills are crucial if you want to deliver the best possible service to your internal and external customers. By practicing positive interpersonal skills such as verbal and nonverbal communication, eye contact, gesturing, body language, and listening skills, you can effectively send and receive messages … Read more
Interpersonal Communication Skills Tip Effective interpersonal communication skills are crucial for delivering excellent customer service. Verbal communication skills are important, but nonverbal communication cues are often more so. Still, while you may potentially gather a lot of information through nonverbal cues received from others, be careful of putting too much emphasis on your interpretation. Why? Because many … Read more
Happy Waitress Even Happier After Receiving Astounding Tip Many servers in the restaurant and hospitality industries and well, as customer service professionals in general, are underpaid and often overworked. This is unfortunate because, like many customer service representatives who work for minimum wage or less, they often do not make enough to pay for basic essentials. It … Read more
Avoid Assumptions When Communicating Across Cultures During interpersonal communication, assumptions can sometimes result because of culturally specific understandings. Preconceived ideas can often cause relationship breakdowns and misunderstandings when dealing with a customer who speaks a different language. Even so, there are ways to avoid assumptions when communicating across cultures with someone who speaks a different native language than … Read more
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