Postitive Impressions Help Build Strong Customer Relationships

Postitive Impressions Help Build Strong Customer RelationshipsCustomers often judge an organization and the people who work for it based on the first impressions made by customer service representatives and others in the organization with whom they come into contact face-to-face or via technology. This is why it is crucial that you and others who serve customers take to time to prepare for customer interactions by fine tuning your interpersonal communication skills.

To ensure that you have the tools needed to deliver excellent customer service to current and potential customers, learn as much as you can about your organization, products and services. Also, continually work to upgrade your knowledge of people from varies backgrounds and enhance your customer service skills. By taking these basic steps you will be better prepared to send positive messages through your appearance, voice and non verbal cues and to provide quality customer service.

To learn more about ways to deliver the best customer service possible and make positive impressions on current and potential customers, get copies of Customer Service Skills for Success and Please Every Customer: Delivering Stellar Customer Service Across Cultures.

About admin

Bob Lucas has been a trainer, presenter and adult educator for over four decades. He who has written hundreds of articles on training, writing, self-publishing and workplace learning skills and issues. He is also an award-winning author who has written thirty-three books on topics such as, customer service, brain based learning and creative training strategies, interpersonal communication, diversity, and supervisory skills. Additionally, he has contributed articles, chapters and activities to eighteen compilation books. Bob retired from the U.S. Marine Corps in 1991 after twenty-two years of active and reserve service.
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