Superior Customer Service at Fields Chrysler Jeep Dodge Ram

Superior Customer Service at Fields Chrysler Jeep Dodge RamWhen was the last time you actually “enjoyed” a car buying experience? The answer for me is never is the past 40 years,,,until I recently visited the Fields Chrysler Jeep Dodge Ram dealership in Sanford, Florida to purchase a car for my wife.

As a customer service consultant and author, I was blown away with the personalities, knowledge and candor of our sales representative (Ryan Eiland), Ty Brown (Sales Rep)  and New Car Manager, Brian Williams. In an industry with an often dubious reputation, these guys and everyone else we encountered at the dealership were a breath of fresh air and epitomize what I believe stellar global customer service should be. In fact, we were so impressed with their willingness to go the extra mile for a customer and take the time to provide that personal touch related to demonstrating that they really do care about whether the customer is satisfied, that we went back two days later and bought a second car for me!

I only wish that more organizations could “get it” like these folks obviously do when it comes to recognizing that the customer is the most important person they will meet on any given day in their workplace. By simply taking the time to make things right and help customers feel welcomed, appreciated and valued, they could raise their sales volume exponentially. Having a customer centric approach to doing business, as Fields does, is what separated the successful from the non-successful organizations in a competitive automotive marketplace.

I’d be curious to hear from anyone else about similar organizations and service experiences.

For ideas and strategies on how you can deliver higher quality service check out these books: Customer Service Skills for Success, How to Be a Successful Call Center Representative, and Please Every Customer: Delivering Stellar Customer Service Across Cultures.

About admin

Bob Lucas has been a trainer, presenter and adult educator for over four decades. He who has written hundreds of articles on training, writing, self-publishing and workplace learning skills and issues. He is also an award-winning author who has written thirty-three books on topics such as, customer service, brain based learning and creative training strategies, interpersonal communication, diversity, and supervisory skills. Additionally, he has contributed articles, chapters and activities to eighteen compilation books. Bob retired from the U.S. Marine Corps in 1991 after twenty-two years of active and reserve service.
This entry was posted in customer appreciation, customer centric, customer satisfaction, Customer Service, customer service skills, customer-focused organizations, delivering excellent customer service, Service 101 and tagged , , , . Bookmark the permalink.

2 Responses to Superior Customer Service at Fields Chrysler Jeep Dodge Ram

  1. I think this is the perfect place to make a jeep purchase. Of course, I want to know what is the condition and capacity of the unit that I want to purchase. This is the common problem of the consumer, sometimes they just buy the item without getting to know more about the item itself, that’s why they end up unsatisfied.

  2. admin says:

    I agree Chase. Anyone making a purchase, especially a large one like a car, should do their homework and find the best product and deal for them. That’s why we bought at this dealership. Enthusiastic sales people and management and great support after the purchase. Thanks for commenting.

Comments are closed.