Tag Archives: best customer service

Dealing With Stress as a Customer Service Representative

Numerous workplace studies have categorized the job of customer service representatives as one of the top ten most stressful today. The potential result of such poor positioning is that bad health problems may materialize since the effects of stress include damage to the … Continue reading

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Customer Service Representatives Have to Power to Help or Hurt Their Organization

You may have heard that one person can make a difference in the world. Well, one customer service representative can make a difference in the level of success that is achieved by an organization. Think about the fact that if … Continue reading

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Delivering Positive Customer Service in a Global Work Environment

What is Positive Global Customer Service? It is recognizing that you are dealing with unique individuals at each contact point with a customer or potential customer and taking the time to listen effectively, respond appropriately and address their needs. It … Continue reading

Posted in cultural awareness, cultural diversity, customer centric, Customer communication, customer expectations, customer needs, customer relationship management, customer satisfaction, Customer Service, customer service across cultures, customer service diversity, customer service representatives, customer service skills, customer wants, delivering excellent customer service, methods of communication | Tagged , | Comments Off on Delivering Positive Customer Service in a Global Work Environment

Postitive Impressions Help Build Strong Customer Relationships

Customers often judge an organization and the people who work for it based on the first impressions made by customer service representatives and others in the organization with whom they come into contact face-to-face or via technology. This is why it … Continue reading

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Effective Customer Relationship Management Can Improve Customer Satisfaction Levels

  Study after study finds that the road to success for any organization is directly tied to effective customer relationship marketing and management. This is particularly true for small businesses. In their case, they have often an advantage over larger organizations which … Continue reading

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Nonverbal Communciation Quote – Robert W. Lucas

Customer service representatives are often the first people with whom a current or potential customer comes into contact when reaching out to an organization. Their role is to quickly and professional use their customer service skills to assist in resolving … Continue reading

Posted in communication skills, Customer communication, customer expectations, customer needs, customer relationship management, customer satisfaction, Customer Service, customer service 101, customer service quotation, customer service quote, customer service representatives, customer service skills, customer wants, daily quote, daily quotes, methods of communication, nonverbal communication, quality customer service, quotations, Service 101 | Tagged , | Comments Off on Nonverbal Communciation Quote – Robert W. Lucas

Customer Service Quality Quote – Robert W. Lucas

In a global, competitive customer environment of today, the organizations that survive and prosper will be those that do the unexpected by determining the true needs, wants and expectations of their customers and addressing them. These are the companies and institutions … Continue reading

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Tips for Customer Service Representatives – Nonverbal Communication with Customers

When interacting with customers, it is crucial to remember that many studies have found that nonverbal messages often overshadow verbal ones.  This is why customer service representatives should continually remind themselves to guard the unspoken messages they send to customers … Continue reading

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Florida Hospital Altamonte – A Positive Approach to Customer Service

As I often do in my books, articles and blog, I like to share positive customer service examples like the one I am currently experiencing this weekend as a patient at the Florida Hospital in Altamonte Springs, Florida. It is always nice to … Continue reading

Posted in communication skills, customer centric, Customer communication, customer needs, customer relationship management, customer satisfaction, Customer Service, customer service 101, customer service management, customer service skills, customer service training, customer wants, customer-focused organizations, delivering excellent customer service, quality customer service, Service 101, service culture, verbal communication skills, what is service culture | Tagged , , , , | Comments Off on Florida Hospital Altamonte – A Positive Approach to Customer Service

The Importance of Customer Service Representatives in Organizational Success

The business of customer service is all about people. Whether you are the CEO discussing strategic relationships with potential business partners, a salesperson sharing product or service information with a potential customer, a call center representative gathering information from a … Continue reading

Posted in brand loyalty, communication skills, customer centric, Customer communication, customer loyalty, customer relationship management, customer satisfaction, Customer Service, customer service 101, customer service representatives, customer service skills, delivering excellent customer service, quality customer service, Uncategorized, verbal communication skills | Tagged , , , , , , | Comments Off on The Importance of Customer Service Representatives in Organizational Success