Tag Archives: call center representative

Customer Service Representative – Active Listening Tips

Before you can effectively listen to your customers or clients as a customer service representative you must first prepare to listen. That is because active listening is a learned skill and is different from the passive action of simply hearing sounds. … Continue reading

Posted in communication skills, Customer communication, customer expectations, customer needs, customer relationship management, customer satisfaction, Customer Service, customer service over the telephone, customer service representatives, customer service skills, customer wants, delivering excellent customer service, listening skills, methods of communication, nonverbal communication, verbal communication skills | Tagged , , | Leave a comment

Customer Service Quote – Edward De Bono

In the age of global customer service and Internet access and big box stores, many companies and organizations offer the same products as their competitors. The key to who wins in the race to gain new customers and customer retention is which … Continue reading

Posted in customer expectations, customer needs, customer retention, customer satisfaction, Customer Service, customer service quotation, customer service quote, customer service representatives, customer wants, delivering excellent customer service, global customer service, quotations | Tagged , , | Comments Off on Customer Service Quote – Edward De Bono

Deliver Excellent Customer Service By Building Customer Relationships

Strong customer service skills are the basis for delivering excellent customer service. In these days where companies are struggling to gain and retain customer and brand loyalty, the defining factor between customer retention and customer desertion is how well service providers do … Continue reading

Posted in brand loyalty, customer loyalty, customer retention, Customer Service, customer service across cultures, customer service quotation, customer service quote, customer service representatives, customer service skills, daily quote, delivering excellent customer service, quotations | Tagged , | Comments Off on Deliver Excellent Customer Service By Building Customer Relationships