Tag Archives: communicating with customers

Interpersonal Communication Skills Quote – Robert W. Lucas

Excellent customer service skills are crucial if you want to deliver the best possible service to your internal and external customers. By practicing positive interpersonal skills such as, verbal and nonverbal communication, eye contact, gesturing, body language and listening skills, … Continue reading

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Communicating Effectively with Customers Who Have Disabilities

When the 1990 Americans with Disabilities Act was passed in the United States, the number of people with disabilities was estimated to be over 43 million. Since then the number of aging societal members has swelled that number to more … Continue reading

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Body Language Impacts Customer Service

In addition to verbal and written messages, you continually provide nonverbal cues that tell a lot about your personality, attitude, and willingness and ability to assist customers. Customers receive and interpret the messages you send, just as you receive and … Continue reading

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Two Elements of Effective Customer Communication

Two key elements in making your interactions with customers successful are to recognize how you tend to communicate and understanding how the communication process works. It is up to each customer service representative, and other employees in any organization, to … Continue reading

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Interpersonal Communication Self-Assessment for Customer Service Representatives

In many instances customer service representatives do not know how they are coming across to their internal and external customers during interactions with them. Often this is because they fail to consciously monitor their verbal and nonverbal communication behaviors. In other cases, … Continue reading

Posted in Customer communication, customer relationship management, Customer Service, customer service 101, customer service over the telephone, customer service representatives, customer service skills, delivering excellent csutomer service, delivering excellent customer service, methods of communication, nonverbal communication, Projecting a positive telephone service image, quality customer service | Tagged , , , , , , , | Comments Off on Interpersonal Communication Self-Assessment for Customer Service Representatives

The Role of Gestures in Positive Customer Service

The use of nonverbal communication with your head, hands, arms, and shoulders to accentuate verbal messages can add color, excitement, and enthusiasm to your interactions with customers. Using physical movements naturally during a conversation may either help make a point or … Continue reading

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