Tag Archives: communicating with diverse customers

Nonverbal Customer Communication Strategies

As a customer service professional, it is impossible for you to “not” send nonverbal messages to your customers. They are evaluating you based on your posture, facial expressions, height, body type and condition, skin color, complexion, clothing, jewelry and many … Continue reading

Posted in communication skills, cultural awareness, Customer Service, customer service across cultures, customer service over the telephone, customer service skills, global customer service, methods of communication, nonverbal communication, Projecting a positive telephone service image | Tagged , , , , | Comments Off on Nonverbal Customer Communication Strategies

Impact of the Eyes in Customer Service

It has been said that the eyes are “the windows to the soul.” That is why some people and Westernized cultures place so much interest on making eye contact with others. This gives people a chance to potentially gauge meaning … Continue reading

Posted in communication skills, cultural awareness, cultural diversity, customer relationship management, Customer Service, customer service 101, customer service across cultures, customer service diversity, customer service representatives, customer service skills, delivering excellent csutomer service, delivering excellent customer service, demographics, global customer service, impact of diversity on customer service, methods of communication, nonverbal communication, Service 101 | Tagged , , , , | Comments Off on Impact of the Eyes in Customer Service