Tag Archives: communication self-assessment

Interpersonal Communication Self-Assessment for Customer Service Representatives

In many instances customer service representatives do not know how they are coming across to their internal and external customers during interactions with them. Often this is because they fail to consciously monitor their verbal and nonverbal communication behaviors. In other cases, … Continue reading

Posted in Customer communication, customer relationship management, Customer Service, customer service 101, customer service over the telephone, customer service representatives, customer service skills, delivering excellent csutomer service, delivering excellent customer service, methods of communication, nonverbal communication, Projecting a positive telephone service image, quality customer service | Tagged , , , , , , , | Comments Off on Interpersonal Communication Self-Assessment for Customer Service Representatives