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Typical Customer Contact Center Representative Competencies

To perform well in a call center/customer care center, employees must possess some very special competencies or capacities/abilities to perform required job tasks. Because of the specific requirements of the job, organizations must look for candidates possessing many of these typical customer contact … Continue reading

Posted in communication skills, cultural diversity, Customer communication, customer expectations, customer needs, customer relationship management, Customer Service, customer service representatives, customer service skills, Technology based customer service | Tagged , , | Comments Off on Typical Customer Contact Center Representative Competencies