Tag Archives: cross cultural communication

Nonverbal Differences in Cross Cultural Communication

Working in a diverse world can present interesting, yet sometimes challenging, opportunities for today’s customer service representatives. If you earn your living by providing products and services to others, you should invest time and effort to learn about nonverbal differences … Continue reading

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Nonverbal Communication Quote – Peter F. Drucker

Various studies indicate that the majority of message meaning during an interaction between two people is often received through nonverbal means (e.g. facial expressions, gestures, and vocal qualities). Even as you speak to your customers, they are likely to be … Continue reading

Posted in communication skills, cultural awareness, cultural diversity, Customer communication, customer relationship management, Customer Service, customer service across cultures, customer service diversity, customer service quoatation, customer service skills, methods of communication, nonverbal communication | Tagged , , , , , | Comments Off on Nonverbal Communication Quote – Peter F. Drucker