Tag Archives: customer centric

Excellent Customer Service Strengthens Customer Relationships and Leads to Brand Loyalty

Excellent customer service strengthens customer relationships and leads to brand loyalty. When organizations attain a high degree of brand recognition and a reputation for providing quality products and services at a competitive price, while going above and beyond their customers’ … Continue reading

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What is Great Customer Service?

What is great customer service? This is a question often asked in my customer service workshops and by people trying to determine how to get the best value for their money when searching out businesses where they might spend it. Unfortunately, … Continue reading

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Sound Customer Relations Strategies at TBS Travel Keeps Cruisers Coming Back

I thought I’d take time to share a real jewel in the travel industry if you love to travel as much as my wife and I do. We are enthusiastic cruisers and world travelers. There are so many beautiful and unique … Continue reading

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Characteristics of Organizations with Strong Customer Service Cultures

Many organizations struggle to gain and maintain strong customer and brand loyalty. However, what they often fail to do right is to create a service culture that nurtures and supports customers. The following are some common characteristics for leading-edge customer-focused organizations … Continue reading

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Customer Service Culture Quote – Jerry Fritz

Effective customer service cultures are driven from the top down in organizations where everyone takes ownership for interacting positively with customers and giving 110 percent in an effort to stand out from the competition. Customer service cultures are made up of … Continue reading

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The Customer Is Always Right Quote – Stew Leonard

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Definition of a Customer – Quote by Mahatma Gandhi

Customers come in all sizes, shapes and descriptions in this multicultural, diverse world. Chances are that you will encounter many people daily who are not like you, who do not think like you and who do not want or expect … Continue reading

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Customer Centric Quote – Ray Krock

Too many people dislike the jobs they have. If you are one of those folks and occupy a customer service position; this can create challenges for you, your customers and your organization. The reason is that what you do impacts you professionally … Continue reading

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Strategies for Improving Your Service Culture

In the past, organizations were continually making changes to their product and service lines to try to attract and hold customers. Often this has been their primary approach to customer satisfaction. Many major organizations have become more customer-centric and stress … Continue reading

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What is Service Culture?

An organization’s service culture encompasses its products and services, employees and the physical appearance of its facility, equipment, or any other aspect of the organization with which a customer comes into contact. Managers in successful organizations are keenly aware of … Continue reading

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