Tag Archives: customer centric

Excellent Customer Service Strengthens Customer Relationships and Leads to Brand Loyalty

Posted on September 12, 2014 by admin

Excellent customer service strengthens customer relationships and leads to brand loyalty. When organizations attain a high degree of brand recognition and a reputation for providing quality products and services at a competitive price, while going above and beyond their customers’ … Continue reading →

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What is Great Customer Service?

Posted on March 24, 2014 by admin

What is great customer service? This is a question often asked in my customer service workshops and by people trying to determine how to get the best value for their money when searching out businesses where they might spend it. Unfortunately, … Continue reading →

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Sound Customer Relations Strategies at TBS Travel Keeps Cruisers Coming Back

Posted on March 24, 2014 by admin

I thought I’d take time to share a real jewel in the travel industry if you love to travel as much as my wife and I do. We are enthusiastic cruisers and world travelers. There are so many beautiful and unique … Continue reading →

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Characteristics of Organizations with Strong Customer Service Cultures

Posted on October 13, 2013 by admin

Many organizations struggle to gain and maintain strong customer and brand loyalty. However, what they often fail to do right is to create a service culture that nurtures and supports customers. The following are some common characteristics for leading-edge customer-focused organizations … Continue reading →

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Customer Service Culture Quote – Jerry Fritz

Posted on October 12, 2013 by admin

Effective customer service cultures are driven from the top down in organizations where everyone takes ownership for interacting positively with customers and giving 110 percent in an effort to stand out from the competition. Customer service cultures are made up of … Continue reading →

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The Customer Is Always Right Quote – Stew Leonard

Posted on August 27, 2013 by admin
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Definition of a Customer – Quote by Mahatma Gandhi

Posted on August 25, 2013 by admin

Customers come in all sizes, shapes and descriptions in this multicultural, diverse world. Chances are that you will encounter many people daily who are not like you, who do not think like you and who do not want or expect … Continue reading →

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Customer Centric Quote – Ray Krock

Posted on August 23, 2013 by admin

Too many people dislike the jobs they have. If you are one of those folks and occupy a customer service position; this can create challenges for you, your customers and your organization. The reason is that what you do impacts you professionally … Continue reading →

Posted in customer appreciation, customer centric, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer service quoatation, delivering excellent csutomer service, delivering excellent customer service, quality customer service, quotations, Service 101, what is service culture | Tagged , , , , , | Comments Off on Customer Centric Quote – Ray Krock

Strategies for Improving Your Service Culture

Posted on July 21, 2013 by admin

In the past, organizations were continually making changes to their product and service lines to try to attract and hold customers. Often this has been their primary approach to customer satisfaction. Many major organizations have become more customer-centric and stress … Continue reading →

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What is Service Culture?

Posted on June 5, 2013 by admin

An organization’s service culture encompasses its products and services, employees and the physical appearance of its facility, equipment, or any other aspect of the organization with which a customer comes into contact. Managers in successful organizations are keenly aware of … Continue reading →

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