Tag Archives: customer communication

Interpersonal Communication – Your Key to Customer Service Success

To be successful in your interactions with customers whose values, beliefs and experiences differ from your own, you will need to broaden your scope of knowledge related to interpersonal; communication, especially nonverbal signals (cues). Because nonverbal communication styles and interpretations often differ from … Continue reading

Posted in communication skills, consumer behavior, consumer behaviour, Customer communication, Customer Service, customer service 101, customer service skills, delivering excellent customer service, global customer service, methods of communication, nonverbal communication, quality customer service | Tagged , , | Comments Off on Interpersonal Communication – Your Key to Customer Service Success

Interpersonal Communication Skills Tip

Effective interpersonal communication skills are crucial for delivering excellent customer service.  Verbal communication skills are important, but nonverbal communication cues are often more so. Still, while you may potentially gather a lot of information through nonverbal cues received from others, be careful … Continue reading

Posted in communication skills, consumer behavior, consumer behaviour, cultural awareness, cultural diversity, Customer communication, Customer Service, customer service 101, customer service across cultures, customer service diversity, customer service skills, methods of communication, nonverbal communication, quality customer service | Tagged , , | Comments Off on Interpersonal Communication Skills Tip

Tips for Customer Service Representatives – Nonverbal Communication with Customers

When interacting with customers, it is crucial to remember that many studies have found that nonverbal messages often overshadow verbal ones.  This is why customer service representatives should continually remind themselves to guard the unspoken messages they send to customers … Continue reading

Posted in buisiness phone greetings, Customer communication, customer expectations, customer loyalty, customer needs, customer relationship management, customer retention, customer satisfaction, Customer Service, customer service 101, customer service representatives, customer service skills, delivering excellent customer service, quality customer service, Service 101 | Tagged , , | Comments Off on Tips for Customer Service Representatives – Nonverbal Communication with Customers

Body Language Impacts Customer Service

In addition to verbal and written messages, you continually provide nonverbal cues that tell a lot about your personality, attitude, and willingness and ability to assist customers. Customers receive and interpret the messages you send, just as you receive and … Continue reading

Posted in communication skills, Customer communication, customer relationship management, Customer Service, customer service 101, customer service skills, delivering excellent customer service, methods of communication, nonverbal communication, quality customer service, Service 101 | Tagged , , , , | Leave a comment

Listening to Customers Quote – Ross Perot

Active listening is the key element in communications with your customers. Whether face-to-face or over the telephone, you must not only hear what customers are saying; you must get their intended meaning. To do this you must stop everything else you are … Continue reading

Posted in communication skills, Customer communication, customer relationship management, customer satisfaction, Customer Service, customer service 101, customer service quoatation, customer service skills, delivering excellent csutomer service, delivering excellent customer service, methods of communication, quality customer service, quotations, Service 101, telephone etiquette | Tagged , , , , | Comments Off on Listening to Customers Quote – Ross Perot

Impact of the Eyes in Customer Service

It has been said that the eyes are “the windows to the soul.” That is why some people and Westernized cultures place so much interest on making eye contact with others. This gives people a chance to potentially gauge meaning … Continue reading

Posted in communication skills, cultural awareness, cultural diversity, customer relationship management, Customer Service, customer service 101, customer service across cultures, customer service diversity, customer service representatives, customer service skills, delivering excellent csutomer service, delivering excellent customer service, demographics, global customer service, impact of diversity on customer service, methods of communication, nonverbal communication, Service 101 | Tagged , , , , | Comments Off on Impact of the Eyes in Customer Service

Three Customer Relationship Building Tips

Building effective customer relationships are crucial to creating and maintaining customer loyalty.  Every member of an organization should be continually looking for ways that they individually can enhance the bond between customers and service providers. These efforts can lead to enhanced … Continue reading

Posted in communication skills, Customer communication, customer loyalty, customer relationship management, Customer Service, customer service skills, delivering excellent csutomer service, delivering excellent customer service, nonverbal communication, quality customer service, Service 101, verbal communication skills | Tagged , , , , , , | Comments Off on Three Customer Relationship Building Tips

The Role of Eye Contact in Customer Service in a Diverse World

It has been said that the eyes are “the windows to the soul.” Eye contact is very powerful. This is why criminal investigators are often taught to observe eye movement in order to help determine whether a suspect is being … Continue reading

Posted in cultural awareness, cultural diversity, Customer communication, customer needs, Customer Service, customer service 101, customer service across cultures, customer service diversity, customer service representatives, customer service skills, delivering excellent customer service, demographics, global customer service, impact of diversity on customer service, methods of communication, quality customer service, Service 101 | Tagged , , , , , , , , , , | Comments Off on The Role of Eye Contact in Customer Service in a Diverse World

Service Recovery Strategies: Rebuilding customer relationships after breakdowns

Managing conflict with customers involves more than just resolving the disagreement. If you fail to address the emotional and psychological needs of those involved, you may find the conflict returning, repercussions and/or severe damage to the customer-provider relationship may occur. Often … Continue reading

Posted in customer appreciation, Customer communication, Customer Service, customer service across cultures, Customer Service Articles, customer service skills, Service 101, Service breakdowns, service culture, Service recovery | Tagged , , , , , , , , , , | Comments Off on Service Recovery Strategies: Rebuilding customer relationships after breakdowns

Customer Service Strategies That Aid Customer Satisfaction and Retention

It seems like many organizations are spending a lot of time, effort and money try to impress or “wow” customers, rather than focusing on solid strategies for simply giving them what they want and expect. Unfortunately, a lot of people … Continue reading

Posted in communication skills, Customer communication, customer needs, customer relationship management, customer satisfaction, Customer Service, customer service 101, customer service representatives, customer service training, customer service trends, customer wants, delivering excellent csutomer service, delivering excellent customer service, methods of communication, quality customer service, Service 101, service culture, Technology based customer service, Uncategorized, verbal communication skills | Tagged , , , , , , , | 1 Comment